Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide phone and email support for properties using Yardi and related programs. Coordinate closings, reconcile rent roll and accounts receivable discrepancies, review pre-close reports, and support accounting corrections. Maintain training schedules, prepare and deliver technical training, update training materials and Yardi procedures, and conduct lease and property file audits. Assist with acquisition and disposition setups and travel overnight as needed.

Provides on-site systems administration support for Department of State offices. Installs, maintains, monitors, secures, and troubleshoots servers, networks, workstations, applications, databases, and peripherals. Manages patches, user accounts, backups, system upgrades, configuration changes, incidents, service requests, documentation, and topology diagrams. Requires an associate degree or equivalent, two or more years of experience, and a Secret security clearance.

Manages PopStroke’s IT strategy and operations across venues and corporate locations. Responsibilities include administering Microsoft 365, Okta, Slack, endpoint and security platforms; deploying computers, networks, wireless, VPN, VoIP, monitoring, and internet services; overseeing help desk, provisioning, ITSM, vendors, documentation, and automation; supporting venue installations and upgrades; and leading IT projects. The role requires up to 20% nationwide travel, occasional after-hours support, and hands-on troubleshooting of multi-site infrastructure.

Provides Tier 1 technical support to internal users and managed-service vendors by phone and email. Troubleshoots network, hardware, software, connectivity, and device issues; performs installations, updates, account creation, onboarding configuration, and conference-room audio/video support. Maintains asset inventories, replaces computer components, tracks and escalates unresolved tickets, and ensures timely resolution while delivering bilingual English-Spanish customer service.

Provides remote and in-person technical support for computer systems, hardware, software, workstations, and network issues. Responds to user inquiries, troubleshoots problems, prepares and reimages devices, maintains inventory, supports ConnectWise solutions, collaborates with cybersecurity teams, documents procedures, assists with client training, and follows up to ensure customer satisfaction.

Provides Tier 2 escalation support for hardware, software, access, permissions, and integrated systems. Maintains an onsite Tech Bar, supports users in person, manages equipment shipping and receiving, reconciles assets, maintains knowledge documentation, and coordinates with internal technology teams. The role requires troubleshooting across Windows, macOS, Microsoft 365, email clients, peripherals, security tools, and ticketing systems.

Provides Tier II technical support for Windows, Azure, Microsoft 365, and Dynamics 365 environments. Resolves escalated end-user, networking, device, Azure VM, and VPN issues; manages onboarding, permissions, and cloud integration; and maintains detailed technical documentation. The role is an on-site position in Coppell, Texas with no travel required.

Administers and maintains the Learning Management System and related training platforms. Manages course setup, enrollments, assignments, completion tracking, publishing workflows, reporting, learner support, system records, and content deployment. Supports live, virtual, and self-paced training programs, troubleshoots technology issues, maintains learning assets, and recommends process improvements. Collaborates with instructional design and cross-functional stakeholders to ensure accurate, accessible, and consistent training delivery.

Provides Tier 1 and Tier 2 technical support for users across North American locations and remote environments. Troubleshoots Windows hardware, software, networking, account, access, Microsoft 365, Active Directory, VPN, and device issues. Handles deployments, onboarding, offboarding, ticket documentation, and escalation while collaborating on infrastructure projects. Requires independent problem-solving, strong communication, and at least two years of hands-on IT support experience.

Leads support, administration, service delivery, reporting, vendor relationships, and lifecycle management for financial and administrative applications. Oversees application incidents, operational metrics, business intelligence solutions, dashboards, upgrades, integrations, and continuous improvement. Partners with Finance, Accounting, Billing, Procurement, HR, and other stakeholders while managing and developing support and operations teams. Supports platforms including Elite 3E, Intapp, UKG, Power BI, and SSRS.