Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide technical support for complex customer issues involving newly launched Microsoft products and cloud technologies. Own and triage cases, reproduce issues using logs, traces, and test environments, investigate root causes, communicate clearly with customers, and escalate well-defined problems to engineering teams. Create troubleshooting guides and knowledge-base content, mentor support engineers, and contribute to product readiness and supportability.

Diagnose and repair computers by disassembling and reassembling components, resolving hardware issues, replacing parts, and installing or reinstalling software. Maintain organized warehouse conditions, meet daily productivity metrics, follow repair instructions, identify problems promptly, and support a safe, collaborative work environment. The role requires hands-on computer repair experience, familiarity with major manufacturers and OEM systems, basic Microsoft Office skills, and the ability to lift up to 50 pounds.

Provides in-person desktop and end-user technology support for business users and VIPs. Diagnoses and resolves hardware, software, configuration, connectivity, enterprise application, and infrastructure issues; manages tickets and escalations; supports Microsoft 365, Windows, Active Directory, MFA, VDI, printers, and mobile devices. Delivers customer-focused technical assistance, communicates solutions clearly, collaborates with IT partners, and may move equipment weighing up to 50 pounds.

Provides Tier 1 and Tier 2 deskside support for Windows, macOS, mobile devices, Microsoft 365, peripherals, networks, VPN, and enterprise applications. Handles endpoint provisioning, imaging, onboarding, refreshes, asset tracking, ITSM documentation, SLA compliance, and executive white-glove support. Troubleshoots hardware, software, connectivity, and mobile device issues while escalating complex problems and maintaining knowledge-base documentation.

Provides day-to-day support for Deltek Vantagepoint and financial business applications. Responsibilities include troubleshooting, user administration, reporting, data analysis, accounting and AR support, cash application, integrations, data imports, testing, documentation, and process improvement. The role partners with Finance, Accounting, Operations, and business users to maintain system functionality, data quality, and efficient financial processes.

Designs, installs, configures, monitors, and maintains physical and virtual servers, storage, networks, operating systems, security systems, communication systems, and user devices. Provides technical support, troubleshoots issues, manages user accounts, researches technology solutions, and oversees daily IT operations. Requires knowledge of Microsoft and Linux environments, VMware, SQL Server, Microsoft 365, Entra ID, Active Directory, networking, and related IT systems.

Provides remote Tier 1 help desk support for FDA application users. Handles customer calls, emails, and tickets; uses ServiceNow and knowledgebase tools to document, resolve, and improve support solutions. Requires clear communication, multitasking, problem-solving, organizational skills, and independent and collaborative work. The role requires U.S. citizenship, a federal Public Trust background investigation, and at least two years of contact center customer service or help desk experience.

Provides Tier II desktop and endpoint support for Windows and macOS environments, including VIP and executive assistance, incident resolution, AV support, endpoint provisioning, identity administration, asset lifecycle management, and office infrastructure support. Maintains devices through Intune, Jamf, or SCCM; manages Entra ID and Okta; documents procedures; supports hardware logistics; and collaborates with infrastructure and security teams. The role is hybrid in Dallas and requires on-call participation and occasional hardware handling.

Provides 24/7 production support for enterprise data platform applications. Responsibilities include incident triage, root cause analysis, service risk management, change reviews, capacity and continuity management, configuration updates, third-party asset oversight, release readiness, observability implementation, monitoring, and disaster recovery failover. The role collaborates with development, infrastructure, operations, product, and global support teams while managing on-call production issues and service improvements.

Provides first-line technical support for MSP customers through phone, email, ticketing, monitoring, troubleshooting, escalation, and occasional on-site assistance. Maintains ConnectWise Manage documentation, monitors RMM tools, resolves issues involving workstations, servers, networks, cloud platforms, Microsoft environments, and virtualization systems, and communicates technical solutions to technical and non-technical users.