Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Own and administer Veridian’s Salesforce-based i360 CRM, including configuration, user access, lead routing, reporting, data governance, automation, integrations, system reliability, and release management. Provide user support, training, documentation, and cross-functional partnership with sales, analytics, leadership, and vendors to optimize CRM performance and data integrity.

Provides remote technical support for cash recycling machines through phone and email. Diagnoses hardware and software issues, guides end users on machine operation, assists field technicians, documents tickets, follows troubleshooting protocols, escalates complex problems, and maintains professional customer interactions under supervision.

Administers and supports Manhattan WMS onsite, troubleshooting system and database issues, resolving incidents, coaching warehouse users, documenting process flows, and collaborating with technical and business teams to improve system performance, inventory accuracy, and warehouse efficiency.

Provides primary support for a web-based Travel system, troubleshooting issues, clarifying user requirements, delivering training and documentation, and coordinating with headquarters on system implementation and optimization. The role analyzes workflows, develops process improvements, monitors issue status and performance, and maintains strong relationships with end users and engagement teams. It requires bilingual Korean communication, business analysis, IT or HR/GA operations support experience, and the ability to work effectively in a matrix organization and high-pressure environment.

Lead IT operations and projects, supervise IT support staff, manage vendors and procurement, assist with budget tracking, support security and compliance, promote AI productivity tool adoption, and represent IT in cross-departmental planning while providing hands-on technical assistance as needed.

Lead IT strategy, operations, and infrastructure across multi-site organizations. Manage servers, networks, endpoints, telecommunications, vendors, security, disaster recovery, and IT projects. Recruit, coach, and mentor the IT team while partnering with business leaders to deliver reliable, secure, and scalable technology solutions.

Provides on-site technical support for local users and mobile employees, configuring and maintaining desktop hardware and software. Troubleshoots issues with internal experts and third-party vendors, supports projects, contributes technical input to solutions, and manages changing priorities. The role also provides guidance to business partners and requires knowledge of Microsoft 365, Active Directory, VoIP, desktop security encryption, and basic networking.

Lead and manage application support teams to ensure high availability and stability of production systems. Provide technical oversight, incident and problem resolution, root cause analysis, stakeholder consultation, and strategic guidance for application support, monitoring, failover, and resiliency. Drive customer satisfaction, resource planning, and compliance awareness while partnering with development and senior business leaders.

Provide end-user technical support including Active Directory management, workstation builds, printer and email troubleshooting, application assistance, new user onboarding/offboarding, and ticket management; meet utilization goals and occasionally travel onsite (up to 50%).

Provide onsite Linux systems administration (RHEL/Ubuntu), virtualization (VMware), automation (Ansible), networking, storage, backup/restore, and compliance support in a secure DoD environment. Troubleshoot across support tiers, drive escalations, support deployments, hardening, and operational stability while improving processes.