Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide IT support and incident response across servers, desktops, laptops, mobile devices, and cloud services. Manage Office 365, Entra/Intune, Teams, Exchange, Ubiquiti networks, and MDM. Perform change management, asset tracking, disaster recovery support, security audits, patching, and vulnerability management. Document processes, coordinate vendors, participate in on-call rotation, and recommend continuous IT improvements. Support agentic AI services such as M365 Copilot and Anthropic Claude.

Provide first-line technical support to students, parents, faculty, and staff; manage accounts and data integrity; deploy and maintain devices; operate AV equipment for events; document solutions in a knowledgebase; assist with inventory, classroom technology, and annual rollover processes; deliver excellent customer service both in-person and via help desk channels.

Provide onsite end-user computing support across client sites: image and set up PCs, troubleshoot hardware/software (Windows 11, Office, Outlook, Skype), perform IMACs, support C‑Suite/VIP users, assist IT projects, follow logging/reporting procedures, and travel between client locations as needed.

Provide advanced desktop, laptop, mobile, software, hardware, and network support for corporate and remote employees. Triage and resolve escalated issues, deploy and configure devices, manage accounts and access, maintain AV and physical security systems, track hardware inventory, perform patching and endpoint compliance, document solutions, and mentor Tier 1 staff while meeting SLAs.

Administer, install, configure, deploy, patch and manage WebLogic (11g+) application servers; perform WLST, shell and Perl scripting; handle ITIL change, incident and problem management; monitor performance/capacity; document environments; coordinate troubleshooting across teams for mission-critical J2EE applications on Unix/Linux.

Provide hands-on on-site technical support and remote assistance for hardware and software; perform installations and upgrades; track and resolve tickets; maintain client documentation; build rapport and ensure customer satisfaction.

Senior SQL Server DBA responsible for installation, configuration, migration, patching, capacity planning, performance tuning, HA solutions, root-cause analysis, and operational reporting. Lead projects and teams, provide on-call support, and follow backup/recovery and maintenance best practices.

Triage and resolve production incidents, perform root cause analysis, coordinate with DBAs/developers/ops, manage tickets and releases, validate changes with development, and perform SQL-based data analysis and software testing.

Provide Level 1–2 desktop and end-user server support for Windows and Microsoft 365 environments, troubleshoot mail, VPN, Citrix, AD and hardware issues, perform system maintenance and patching, use RMM/MDM tools, escalate as needed, and occasionally travel to client sites.

Provide hands-on production support for mainframe and distributed applications: monitor systems, resolve incidents, perform root cause analysis, support batch/job scheduling and DR procedures, maintain runbooks, and improve application reliability and supportability.