Job Type:
RegularWork Location:
Client Support Center - Southlake, TX 76092Overview:
2020 Companies is hiring a Systems Support Technician II to work in our office overlooking Texas Motor Speedway!
About the Position and You
The Systems Support Technician II is a permanent role working in-office Monday – Friday, 8:00am - 4:00pm. Minimal weekend hours are required on occasion.
Provide excellent customer service and support for all employees
Perform hardware maintenance on laptops, desktops, and mobile devices
Install and configure hardware and software in a Windows environment
Support Microsoft Windows Operating systems and Microsoft Office 365 applications
Create and manage user accounts and security groups in Active Directory
Troubleshoot internet and network connectivity issues
Troubleshoot basic network printer issues and install printer toner and drums
Thoroughly document problem resolutions via ticketing system
Maintain a professional demeanor
Bi-lingual Spanish a plus, but not required
What's in it for you?
Receive competitive hourly rate starting at $25.00, paid weekly
Next day pay on-demand with DailyPay
Health/Dental/Vision benefits
401K Program with matching
Paid Time Off
Paid Holidays
$30 Mobile Reimbursement
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program
Employees special pricing for multiple clients
About Company
2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.
Job Description:
Diagnose, troubleshoot, and resolve laptop, desktop, and mobile device hardware issues
Diagnose, troubleshoot, and resolve Microsoft 365 and other Windows related software issues
Install and configure hardware and software on computers and mobile devices, including peripherals such as phones, printers, external drives, and other related hardware
Create, prepare, test and deploy hard drive images and be capable of supporting users in a virtual desktop environment
Perform basic wired and wireless network troubleshooting
Support remote employees and devices using remote access tools and VPN connectivity
Create and manage Active Directory user accounts and security groups
Perform system backup and restore files on computers during repairs and replacement computer deployments
Develop, document, and effectively communicate job processes, procedures, and ticket resolutions
Organize equipment, supplies and paperwork
Perform all other duties as assigned
Qualifications:
Technical Degree with Certification preferred
3-5 years relevant work experience
Technical break/fix experience replacing components for laptops and desktops (hard drives, LCD screens, power supplies, memory, keyboards, etc.)
Knowledge of computer networking, terminology, and methodology
Strong communication, analytical and problem solving skills
Effectively prioritize and organize multiple projects at one time with strong attention to detail
Ability to successfully meet deadlines
Ability to lift up to 40lbs
Ability to communicate and work well with other departments
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
Skills Required
- Technical degree
- Technical certification
- 3-5 years of relevant work experience
- Technical break/fix experience replacing laptop and desktop components
- Knowledge of computer networking, terminology, and methodology
- Strong communication, analytical, and problem-solving skills
- Ability to prioritize and organize multiple projects with attention to detail
- Ability to meet deadlines
- Ability to lift up to 40 pounds
- Ability to communicate and work effectively with other departments
- Bilingual Spanish language skills
2020 Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about 2020 Companies and has not been reviewed or approved by 2020 Companies.
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Fair & Transparent Compensation — Pay is often characterized as market-competitive and paid on a timely, predictable cadence. Overall sentiment points to many roles feeling fairly compensated, particularly when base pay aligns with posted expectations.
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Flexible Benefits — Benefit offerings are described as broad and include multiple plan types and options that can vary by role or employment status. Flexible scheduling and program-specific perks are also highlighted as part of the benefits experience.
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Wellbeing & Lifestyle Benefits — Wellness and mental-health supports are included alongside additional lifestyle-oriented offerings such as pet insurance and employee discounts. Development-related perks like paid training and scholarship programs add to the perceived total rewards package.
2020 Companies Insights
What We Do
WHO WE ARE 2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients. WHAT WE DO Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success. Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike. WHERE WE DO IT We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes. HOW DO WE DO IT To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.
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