Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Support and operate enterprise hyperconverged infrastructure across data center and hybrid platforms. Perform day-to-day HCI administration, provisioning, patching, monitoring, troubleshooting (compute, storage, networking), VM/storage migrations, license tracking, vendor coordination, runbook-driven incident/change work, on-call rotation, and maintain documentation.

Lead Verily's centralized IT organization, set IT strategy and roadmap, recruit and mentor technical teams, and oversee enterprise architecture, applications, networking, device management, program management, and IT support. Collaborate cross-functionally to evolve corporate systems, drive productivity and AI automation, and ensure integration with security and compliance.

Provide phone, webchat, and in-person IT support resolving hardware, software, network, and printer issues; administer Office 365 and business applications; document incidents in the help desk system; assist with office moves and computer refreshes; maintain regular attendance and lift up to 50 lbs.

Provide hands-on technical support and escalations for enterprise storage customers, perform installations/upgrades/field services, troubleshoot Linux, networking and storage issues, submit/manage bugs and feature requests, and collaborate with sales, professional services, and engineering to ensure customer satisfaction and product adoption.

Provide SAP Basis administration and production support for SAP upgrade and hardware platform projects. Install/upgrade SAP applications, tune and troubleshoot systems, manage Linux/Oracle environments (clustering/RAC/HA), implement backup/DR, configure Solution Manager and interfaces (RFC/webservices), and document architectures and procedures. Support ongoing monitoring, performance tuning, and application management.

Administer, install, configure, deploy, patch and manage WebLogic (11g+) application servers; perform WLST, shell and Perl scripting; handle ITIL change, incident and problem management; monitor performance/capacity; document environments; coordinate troubleshooting across teams for mission-critical J2EE applications on Unix/Linux.

Provide litigation technology support for e-discovery and case teams: create and maintain databases, process and load electronic discovery, troubleshoot software and data issues, verify data integrity, prepare data for review, perform iPhone collections, assist Case Managers with project planning and quality control, participate in on-call rotation and occasional travel.