Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provides frontline application support for OMS applications, troubleshooting software, database, network, hardware, and integration issues. Responds to tickets and outages, supports Java and WildFly/JBoss environments, queries Oracle and SQL Server databases, documents resolutions, coordinates with customers, vendors, and internal teams, and contributes to technical knowledge resources. The role includes rotating 24/7 on-call coverage, shift work, hybrid work in Dallas or Pittsburgh, and potential customer-site travel.

Provides IT service desk and end-user support across business units. Responsibilities include account and equipment setup, software and hardware deployment, Apple and Microsoft device support, ticket resolution, user training, access management, asset inventory, cybersecurity tool support, vendor coordination, system administration, documentation, and moderate IT projects such as migrations and MDM deployments. Occasional travel to branch offices may be required.

Participates in a two-year IT development program with multiple rotations across site reliability engineering, network engineering, system administration, and mainframe support. Develops and supports infrastructure, applications, databases, operating systems, networks, and cloud technologies; troubleshoots issues, tests and provisions systems, collaborates with stakeholders, and builds technical and professional capabilities through training and hands-on assignments.

Provide Level 2 technical support by investigating complex client issues, debugging Java and Python code, troubleshooting API integrations, and collaborating with engineering teams. Create documentation, runbooks, code snippets, and debugging scripts while improving client-facing portfolio analytics support. The role also involves using AI tools, automating recurring issue resolution, influencing roadmap improvements, and communicating clearly with clients and stakeholders.

Provides Level 2 operational support for Salesforce, AMIE, Smartsheet, and other enterprise applications. Troubleshoots incidents, validates configurations and data flows, manages user administration, coordinates escalations, supports migrations and testing, maintains knowledge documentation, assists with reporting, and recommends process improvements. Requires occasional after-hours or on-call participation.

Provides first-line technical support to approximately 3,000 employees through phone, email, and in-person channels. Diagnoses and resolves IT equipment issues, documents ServiceNow tickets, provisions laptops, administers mobile-device tools, audits IT assets, and escalates complex issues. The intern also maintains support documentation and assists with equipment delivery and inventory. This is a paid, part-time, on-site internship in Dallas, Texas.

Provide Tier 1 support for proprietary software applications through phone, email, and ticketing systems. Document, track, troubleshoot, and research software and hardware issues; perform root cause analysis; explain technical issues to nontechnical users; escalate unresolved problems to Tier 2; assist with software release testing; and recommend improvements to support processes.

Configure, validate, and troubleshoot StoneEagle applications for dealership implementations, conversions, and rooftop migrations. Responsibilities include menu and METRICS setup, product and rate mapping, data reconciliation, root cause analysis, defect documentation, go-live validation, technical escalations, process documentation, client training, and mentoring support and implementation teams.