Top Customer Support Jobs in Dallas-Fort Worth, TX

Supervise a customer service team handling quotes, orders, escalations, and issue resolution through phone and email. Monitor quality and performance, provide coaching, manage personnel activities, and support hiring, training, payroll, and evaluations. Coordinate between sales and customer service, assist with customer requests, identify performance gaps, and ensure profit goals and operating costs are managed effectively.

Supports insurance client service operations by assisting with renewals, endorsements, client communications, claims processing, policy records, compliance documentation, reporting, and marketing projects. The intern will shadow sales agents, attend client interactions, research industry trends, and gain experience in policy management, risk assessment, and insurance agency operations.

Provides customer service through phone, email, and fax; resolves product, repair, order, and shipment inquiries; tracks deliveries; verifies packing slips and product accuracy; performs order entry, receptionist, quality-control, and general office duties; and collaborates with sales and operations teams.

Provides technical, order, and payment support to internal and external customers. Coordinates with sales, operations, supply chain, and other teams to resolve issues end to end. Recommends solutions, communicates status, clarifies customer questions, and tracks fulfillment-related activities. Prepares forecasts and sales performance statistics, analyzes trends, and shares insights with management. The role is onsite in Lancaster, Texas.

Coordinates customer experiences in a veterinary emergency hospital by greeting clients, managing communications, routing urgent medical calls, resolving concerns, processing payments, explaining financial and end-of-life options, and following up after visits. The role requires empathy, organization, strong communication, multitasking, emotional intelligence, and flexibility to work in a high-pressure environment with rotating nights, weekends, and holidays.

Serves as the first customer contact for the service department by handling calls, scheduling appointments, maintaining CRM records, conducting post-service follow-up, resolving concerns, and directing customers to appropriate team members. The role supports customer loyalty, protects customer information, improves service flow, and helps reduce wait times through professional phone and electronic communication.

Serves as the first-line contact for institutional client inquiries and loan-level concerns. Researches and resolves ticketed issues within service levels, coordinates with internal teams, escalates complex matters, prepares client demonstrations, documents issues, tracks requests in SNOW, and identifies trends for leadership reporting. Requires strong mortgage servicing knowledge, customer service, communication, analytical, decision-making, prioritization, and relationship-management skills.

Leads technical support operations for the Envysion product line, managing team performance, support metrics, escalations, customer satisfaction, and operational health. Partners with Product and Engineering on software quality initiatives and product roadmap feedback, while driving support methodologies, cross-functional training, and executive communication.

Supports government investment pool participants through account enrollment, onboarding, maintenance, documentation, data entry, inquiries, reporting, user-access administration, and account research. Processes banking and account changes, maintains electronic and physical records, prepares certification letters and audit confirmations, and assists with newsletters and departmental reports using office and design software.

Provides client and advisor support throughout onboarding, account opening, transfers, and ongoing service requests. Coordinates with custodians, monitors accounts, resolves issues, manages communications, and maintains strong relationships with advisors, clients, and vendors. Partners with Product and Engineering teams to improve client experience processes and operational efficiency within a wealth management technology environment.