Specialist, Membership Programs

Description

VMG Health supports a nationwide network of clients with over 70,000 engagements, exclusively in the healthcare industry. Our national client base ranges from large health systems to small practices and everything in between, including investors and private equity firms. VMG Health provides a solutions-oriented approach to client needs through our strong market position, extensive contacts, unparalleled tools and solutions, and expert insights. We are proud to serve as the single source for all our clients’ valuation, strategic, and compliance needs.

Position Overview

Provide administrative, operational and project management support for our online membership programs and provide excellent customer service for our members.

Requirements

KEY RESPONSIBLITIES (ESSENTIAL DUTIES)

• Provide level 1 customer support for our online membership programs 
• Handle login requests, assign learning, assist with annual compliance training, basic navigation of our websites
• Responsible for support inquiries via phone, ticketing system, and/or email
• Handle and resolve tickets in a timely manner
• Answer incoming phone calls for our membership programs
• Process incoming orders for new memberships, renewals, and add-on services
• Create and update accounts as necessary
• Process payments received from our accounting department 
• Update daily, weekly, and monthly reports  
• Conduct online product demos for prospects and existing customers 
• Make mystery shopping calls to various aesthetic medicine organizations as needed
• Assist with Learning Management System (LMS) related tasks 
• Assist with quality assurance on content created for our products
• Send renewal notices and respond to renewal inquiries
• Reach out via phone/email to upcoming expirations 
• Project management tasks for upcoming platform migration

QUALIFICATIONS

• College Degree preferred or working equivalence
• 4 years’ experience in operational or administrative role
• Excellent verbal and written communication skills
• Ability to maintain discipline and independence as remote employee 
• Strong Project Management skills, with ability to maintain high-volume of projects and tasks simultaneously
• Excellent technical skills and working knowledge of CMS, CRM, LMS, eCommerce, and other web-based tools
• Proficiency in Microsoft Office
• Strong Customer/Client Support
• Attention to Detail

Travel

Minimal –   possible travel for team meetings 1 – 2 times per year.

PHYSICIAL & MENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: 

• Sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. 
• Vision requirements mirror those required by the state for a driver’s license. 
• Stand for extended periods of time on occasion
• The noise level in the work environment is usually low to moderate.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Ability to deal with problems involving several concrete variables in standardized situations.

At VMG Health, we are committed to fostering a collaborative, entrepreneurial environment where professionals are empowered to grow their careers while making a meaningful impact for our clients and the healthcare industry.