Top Customer Support Jobs in Dallas-Fort Worth, TX

Contact delinquent customers to negotiate repayment terms, document account activity, meet collection and production goals, follow applicable laws and client standards, and securely handle PCI data. The role requires home-office equipment, webcam visibility, computer proficiency, assigned schedule flexibility, and three weeks of paid training.

Process customer orders, provide shipment and order-status updates, track deliveries, allocate inventory using FIFO, maintain records, resolve discrepancies, and coordinate with sales, logistics, accounting, purchasing, and commercial teams. The role also handles returns, cancellations, billing issues, shipment confirmations, customer inquiries, process improvements, and assigned special projects while meeting customer service metrics.

Provides empathetic phone-based technical support to RV owners, troubleshooting electrical, mechanical, plumbing, appliance, chassis, drivetrain, and other operational issues. Manages inbound and outbound calls, documents interactions and resolutions, explains coverage, and coordinates with service facilities and internal departments. Requires deep knowledge of RV systems, brands, models, construction, maintenance, and roadside assistance.

Supports institutional retirement plan sponsors and consultants through routine inbound and outbound service inquiries. Assists with plan design, compliance, audits, fiduciary responsibilities, reporting, online services, and plan amendments using established procedures and scripts. Documents interactions, provides basic informational guidance, troubleshoots online access, supports audits and outreach, and escalates complex legal, regulatory, or client matters to senior staff. The role requires no prior experience and operates under significant manager oversight.

Supports students from enrollment through graduation and employment by managing caseloads, monitoring certification readiness, providing career planning and interview preparation, documenting interactions, tracking outcomes, supporting events, and coordinating with education and employer engagement teams. The role advocates for students, addresses barriers to placement, assists with job applications, and contributes to reporting, audits, and student success metrics.

Provides frontline support to field sales representatives across technology, housing, payroll, and contracts. Responsibilities include resolving requests through Zendesk and Google Chat, troubleshooting systems, escalating complex issues, following SOPs, auditing data, updating CRM records, maintaining documentation, tracking issues through resolution, and supporting Sales Operations projects. The role emphasizes customer service, clear communication, organization, proactive follow-up, and learning new systems.

Handles escalated mortgage-servicing customer calls, resolves immediate concerns, identifies root causes, documents interactions, tracks improvement opportunities, and coordinates with call center leadership and other business lines. The role monitors escalation chat, uses multiple servicing systems, maintains compliance, and builds cross-department relationships.

Provides customer support and administrative assistance in a manufacturing and distribution environment. Responsibilities include data entry, spreadsheet and report maintenance, production order processing, shipping documentation, customer-site updates, shipment appointment coordination, customer file maintenance, and communicating operational issues. The role also analyzes customer service metrics, prepares reports and presentations, supports production operations, and performs general office duties.

Responds to customer inquiries through phone, email, and chat, resolving nontechnical issues and coordinating with service or technical teams. Records customer activities in CRM or database systems, researches product information, and develops expertise in company services to handle complex requests. Contributes to moderately complex projects while meeting quality-management requirements. Requires strong communication, independent decision-making, English fluency, and Spanish fluency depending on location or customer accounts.

Manages the National Account Coordinator team, including performance, coaching, scheduling, process improvement, and training. Oversees rental order coordination, logistics, billing, off-rents, customer data, onboarding, and issue escalation for national accounts. Partners with National Account Managers, monitors KPIs, prepares leadership reports, and drives accurate, efficient, customer-focused support operations.