Top Customer Support Jobs in Dallas-Fort Worth, TX

Answer customer inquiries via phone and email, enter and manage orders using 10-key data entry into internal systems, support daily order management, and perform general office/customer service tasks.

Determine and record official order of finish for each race, operate tote board and photo-finish system, input registrations and race data into computer, notify stewards and mutuels, communicate results to Equibase and other parties, and perform related clerical and customer-service duties.

Provide technical customer support for CGM software via phone, chat, and email. Troubleshoot issues, run scripts, document tickets in the CRM, create knowledge base articles, learn product features and pass exams, and meet service-level expectations.

Support escrow officers by collecting information, communicating with customers, handling front-end processing, preparing preliminary Closing Disclosures, reviewing contracts/commitments, and assembling closing documents. Provide professional, organized, customer-focused service and maintain positive company image.

Supervise Customer Account Coordinators: analyze performance data, recommend process improvements, coach staff, manage scheduling and daily operations, handle escalations, hire/train/manage team performance, and support company quality processes.

Supervise the Testing & Charging (T&C) Customer Care team to maintain high customer satisfaction. Manage dealer contracts, train and evaluate team members, report metrics, drive process improvements, handle escalations, coordinate with Sales and T&C leadership, and manage program budgets and special projects.

Negotiate and finalize lease renewals with current residents, deliver excellent customer service, prepare and process lease documents, perform administrative and clerical tasks, support regional department staff, and help achieve renewal targets while following asset management guidelines.

Greet and assist customers at the dealership front desk, direct them to departments, handle CRM data entry, manage license plate pickups and deliveries, perform general administrative duties, communicate professionally in English and Spanish, maintain a tidy front desk, and support additional customer-service tasks as needed.

Respond to high-volume inbound calls about mortgage servicing, escrow, property insurance and claims. Resolve inquiries (aiming for one-call resolution), process premium disbursements, document account activity, de-escalate complex situations, and use internal systems and Microsoft Office (Excel) to analyze account details.

Handle inbound client contact and account management for HomePay, answering calls and emails about payroll, tax, and labor law. Deliver accurate consultations, process account changes and urgent notices, support other departments, meet daily metrics (minimum 40 calls/day), and maintain professionalism, documentation, and client feedback reporting.