Top Customer Support Jobs in Dallas-Fort Worth, TX

Serves as a liaison for apartment residents and prospects, resolving concerns, enforcing community policies, supporting renewals and resident events, monitoring feedback and online reputation, inspecting amenities and common areas, coordinating maintenance and emergencies, managing rentable spaces and lease violations, documenting interactions, and assisting leasing operations. Requires strong customer service, communication, conflict resolution, financial awareness, property management knowledge, weekend availability, and the ability to lift up to 50 pounds.

Supports real estate agents, branch leaders, and office operations through technology and process assistance, onboarding, orientations, social media support, recruiting coordination, event and meeting preparation, recognition activities, inventory management, and facilities or IT coordination. The role promotes office culture, helps agents use company tools, supports business planning, and provides responsive service to agents, clients, vendors, and internal teams.

Provides customer support for Homecare Homebase software through phone, email, and live chat. Responsibilities include answering questions, guiding users through software navigation, troubleshooting and resolving issues, researching recurring problems, documenting findings, and coordinating with internal teams. The role requires strong communication, empathy, problem-solving, creativity, teamwork, and a commitment to customer service. A bachelor’s degree or equivalent combination of college education and significant work experience is required.

Supports new-client onboarding for investment advisory accounts by preparing documents, coordinating account opening and funding, entering CRM data, resolving client roadblocks, and maintaining relationships with clients, advisors, sales representatives, custodial partners, and other stakeholders. The role also supports CRM and process enhancements and serves as a knowledge resource for program rules, systems, and priorities.

Collects outstanding debts by persuading delinquent customers to establish repayment terms, documenting account activity, meeting production goals, following collection laws and client standards, and securely handling PCI data. The role requires professional customer communication, negotiation, multitasking, basic computer and typing skills, and navigation across multiple systems. It includes three weeks of paid training, weekday shifts, one late evening weekly, and one Saturday monthly.

Provide timely resolution to customer issues across applications, data, integrations, and environments. Investigate problems using documentation, testing, AI tools, and collaboration; document solutions; escalate when needed; and recommend product/process improvements to prevent recurring issues.

Provide multi-channel customer support for equities, options, margin, and derivatives trading; resolve escalations, advise on complex strategies, maintain HNW relationships, coordinate with product/operations, and pursue additional trading licenses to support trading operations and compliance.

Handle inbound customer calls and escalations for complex inquiries, manage casework, investigate root causes, partner with cross-functional teams, recommend process improvements, meet service levels and call-quality metrics, and support continuous improvement projects in a high-volume contact center.

Handle escalated mortgage borrower complaints and Qualified Written Requests: investigate loans, identify root cause, coordinate corrective actions, liaise with regulatory agencies and legal, compose formal written responses, mentor junior staff, and maintain complaint tracking and reporting.

Perform customer-facing transaction processing (checks, deposits, withdrawals, loan payments, wires), balance cash drawer and vault, process electronic and night-drop deposits, assist with client communications and operational reporting, and follow banking policies and procedures under direct supervision.