As a Systems Coordinator, you'll provide fast, friendly, and accurate support to our field sales reps so they can stay focused on selling. Working closely with our Senior Systems Coordinator, who leads the team, you'll collaborate across departments to quickly resolve the challenges our reps face.
Core ResponsibilitiesAt Moxie, we're committed to providing a best-in-class experience for our sales reps. You'll be on the front line ensuring they have the support and resources they need, while learning our systems and helping keep our data and processes running smoothly.
Top Priority: Serve as a go-to point of contact for our field sales team, handling day-to-day support requests and problem solving across these key areas:
- Technology Support
- Housing Support
- Payroll Support
- Contracts Support
You'll also:
- Respond to and resolve rep requests across Zendesk and Google Chat quickly and accurately.
- Troubleshoot common system and technical issues, escalating complex issues to the Senior Systems Coordinator with clear documentation.
- Follow established SOPs and processes to deliver consistent support.
- Assist with data audits and CRM updates to keep records accurate and reporting reliable.
- Identify recurring issues or gaps and share ideas to improve processes and documentation.
- Help keep SOPs, training materials, and system documentation current.
- Track your work and follow through until every issue is resolved.
- Support Sales Operations leadership with projects and other needs as they come up.
- Customer-Service Attitude - You love helping people and take pride in solving their problems.
- Eager to Learn - You pick up new systems quickly and want to grow into a subject matter expert.
- Comfort with Ambiguity - When the answer isn't obvious, you research, ask good questions, and figure it out.
- Detail-Oriented and Organized - You can juggle multiple systems and requests without letting anything slip.
- Skilled Communicator - You explain things clearly and make sure people feel heard.
- Proactive Follow-Up - You own your issues, keep everyone updated, and see them through to resolution.
Preferred: 1+ year in customer support, operations, or an administrative role. Experience with Zendesk, Google Workspace or a CRM is a plus.
About UsMoxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.
We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.
We're more than just a pest control company!
What We Live ByDo The Right Thing
We believe in striving to do the right thing because we genuinely care about our customers.
Be Nice
We think kindness is contagious, and we believe small gestures can have a big impact.
Be The Solution
It's an understatement to say we take pride in our work. We live by the motto: "If a thing is worth doing, it's worth doing well."
Keep Improving
Because we care about helping our customers, we take our job knowledge seriously.
Company PerksAt Moxie Pest Control we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include:
- 2021-2023: Great Places To Work and Top Places to Work
- Awards & Recognition
- In Office, Remote, and Hybrid Work Environment
- Company Events
- Comprehensive medical coverage that covers many common services at no cost or for a low copay
- Additional options for dental and vision benefits, life and disability coverage and more
- 401K Plan
- Long- and Short-term Disability Coverage (Voluntary)
- Paid Time Off
Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills Required
- Customer-service attitude and commitment to helping people solve problems
- Ability to learn new systems quickly and develop subject matter expertise
- Comfort researching and resolving ambiguous issues
- Detail-oriented and organized when managing multiple systems and requests
- Strong written and verbal communication skills
- Proactive follow-up and ownership of issues through resolution
- At least one year of experience in customer support, operations, or administration
- Experience with Zendesk, Google Workspace, or a CRM
What We Do
Moxie Pest Control is a U.S. home-services company that provides pest management and related services, including termite and mosquito control, lawn care, and attic insulation. Founded in 2001, it operates more than 40 branches under the Moxie Pest Control brand and alongside sister companies Joshua’s Pest Control and Mission Pest Control. Its mission emphasizes improving quality of life for customers, teams, and communities.
