Top Customer Support Jobs in Dallas-Fort Worth, TX

Handle inbound cancellation calls and outbound lapse-recovery contacts to retain life insurance policyholders. Assess situations, recommend solutions, document interactions, maintain product knowledge, adapt communication bilingually (English/Spanish), and meet call center KPIs for retention, quality, and attendance in a remote environment.

Connect individually with students to assess interest in returning to school, build rapport, schedule Success Coach meetings, document progress in a CRM, manage high call volume and multi-channel outreach, collaborate with university partners, and use data to prioritize outreach.

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.

Build and lead a customer support quality assurance function: design scorecards and sampling, monitor 100% of interactions (human and AI), track quality metrics, coach agents, surface recurring customer pain points, and deliver data-driven recommendations to product and leadership.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Lead and scale Inspiren's end-to-end product support and contact center operations for hardware and software products. Set strategy, build contact center infrastructure, implement monitoring/alerting and AI/automation, drive proactive issue detection, translate support insights into product improvements, and develop a high-performing team to support expansion into new markets and care settings.

Lead and scale Coinbase's global social support program across Reddit, X, LinkedIn and adjacent channels. Define strategy, crisis playbooks, escalation workflows, SLAs and dashboards. Coordinate with Comms, Fraud, Product, Trust & Safety and Engineering to resolve incidents, prevent issues, and ensure empathetic public messaging. Present data-driven recommendations to executive leadership and oversee AI-to-human support handoffs and real-time social listening.

Provide bilingual English and Spanish customer support by handling inbound calls about credit memberships, services, and products. Educate consumers about credit bureau processes, assist with correction requests, identify and route support needs, advocate for solutions, and resolve escalated issues. The role is remote but requires residence within 45–60 minutes of Experian’s Allen, Texas office.

Serve as primary contact for client issue resolution at auction market centers and digital platforms. Manage redemption office, coordinate vehicle pickups/payments/documentation, post charges and invoices with AR, support post-sale activities, audit condition reports, and build client relationships while ensuring compliance and excellent customer service.

The Events Specialist will conduct in-store food and product demonstrations, promote products through suggestive selling, and provide excellent customer service in a part-time, flexible role.

The Events Specialist is responsible for in-store food and product demonstrations, engaging customers, and driving sales with suggestive selling techniques.