Top Customer Support Jobs in Dallas-Fort Worth, TX

Leads multiple global travel support teams operating 24/7. Responsibilities include developing standardized processes, improving operational scale, managing escalations, monitoring service levels and customer satisfaction, conducting root-cause analysis, coaching managers, supporting hiring and training, and reporting performance. The role requires contact-center leadership, travel industry systems experience, customer-service expertise, analytical problem solving, and flexibility for nontraditional shifts and potential weekend on-call coverage.

Manage end-to-end domestic and international corporate travel bookings using Sabre, including PNRs, ticketing, and exchanges. Resolve complex, time-sensitive travel issues, coordinate with vendors, and support independent travel advisors and clients. Maintain strong client relationships through clear communication, accuracy, organization, and high-quality service while handling high volumes of requests. Stay current on travel industry practices, regulations, products, destinations, and operating procedures.

Lead Headway’s customer experience operation across Agent Success, Customer Care, Programs, and Systems, managing over 100 employees and 800 partner agents. Own end-to-end support quality, performance, staffing, forecasting, costs, training, QA, procedures, systems, and AI-enabled automation. Partner with Product and R&D to improve customer experience and reduce support demand while developing a high-performing leadership team.

Provide technical customer support for Moov’s SDKs, APIs, and integrations through email, Slack, web forms, and in-app channels. Troubleshoot frontend and API issues, create proof-of-concept implementations, guide customers through best practices, and collaborate with Product, Engineering, and Technical Writing teams. Analyze recurring issues, improve documentation and internal tooling, and help enhance customer satisfaction and resolution times.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Provides customer support through phone, email, chat, and in-person channels; answers questions, resolves complaints, processes orders, updates accounts, and maintains accurate CRM records. Coordinates with internal departments to address billing, shipping, service, and account issues. The role requires professional communication, empathy, problem-solving, product knowledge, accurate documentation, and adherence to customer satisfaction and productivity targets.

Provides customer support through phone, email, chat, and in-person interactions; answers questions, resolves complaints, processes orders and returns, updates accounts, tracks requests, and documents interactions in CRM systems. Coordinates with internal departments to resolve billing, shipping, and service issues while maintaining accurate records and meeting customer satisfaction, response-time, quality, and productivity goals.

Handles vehicle reinstatement and redemption after repossession by assisting customers, negotiating payments, processing release paperwork, coordinating with recovery vendors and auctions, and supporting reverse charge-off activities. The role also monitors payment corrections, manages account administration, resolves escalated customer issues, and ensures compliance with collection policies, FDCPA requirements, and state repossession laws.

Provides customer support across phone, email, chat, and in-person channels; resolves complaints, processes orders, manages accounts, documents interactions, and coordinates with internal teams. The role requires accurate communication, problem-solving, empathy, product knowledge, and adherence to service standards. Performance is measured through satisfaction, response and resolution times, productivity, accuracy, and policy compliance.

Serve as the first point of contact for global clients by responding to inbound sales opportunities, managing online orders, resolving customer needs, and providing accurate follow-up. Specialists develop expert product knowledge through ongoing training, communicate customer feedback internally, and contribute to service improvements. The role requires strong communication, organization, technology fluency, autonomous decision-making, problem-solving, and teamwork.