Top Operations & Support Jobs in Dallas-Fort Worth, TX

Manage commercial general liability claims (including excess/umbrella) nationwide. Evaluate coverage, develop resolution strategies, investigate, review litigation and jurisdictional law, retain/direct counsel, assess reserves, negotiate settlements, report to management, and travel to mediations/trials (≈10%).

Provide front-desk and administrative support for the Dallas office, manage day-to-day operations, scheduling, mail and shipping, security access, supplies, event coordination, and executive assistant tasks for site leadership.

Own Tapcheck's public reputation across app stores, review sites, and social channels: monitor and respond to feedback, perform root-cause analysis, set response frameworks and SLAs, escalate risks, run review-generation campaigns, report sentiment metrics, and partner cross-functionally to drive systemic product and operational improvements.

Provide Tier-1 technical support for licensed customers, troubleshoot networking and Windows client/server issues, isolate faults, diagnose application-layer problems, and communicate solutions clearly via active listening and probing questions. Support via multiple channels and document problem-resolution scenarios.

Provide hands-on on-site technical support and remote assistance for hardware and software; perform installations and upgrades; track and resolve tickets; maintain client documentation; build rapport and ensure customer satisfaction.

Validate and audit mortgage servicer claims for accuracy and compliance with client and agency standards (e.g., HUD, Fannie Mae). Review submissions, determine reimbursement amounts, resolve conflicts, and coordinate with client site staff and senior team members to confirm solutions.

Configure, implement, maintain and support enterprise applications (SharePoint, CRM, HRIS, accounting, imaging). Ensure production stability, troubleshoot data/user errors, maintain data integrity and documentation, coordinate with field personnel and vendors, and support a roadmap for system reliability. Requires SQL query skills and strong communication.

Support IT service management by monitoring systems, reading and analyzing logs (Splunk/Introscope), tracking metrics, creating documentation, and driving process improvements. Use Microsoft Office tools for reporting and communication.

The Sr Manager leads SAP EWM and logistics execution, overseeing architecture, configuration, and integration to improve warehouse operations and efficiency.

Manage and process insurance claims: review policy coverage, coordinate with adjusters/attorneys/agents, settle within authority, oversee vendors, audit invoices, maintain loss funds, prepare reports, and travel for meetings/mediations (≈25%).