Top Customer Success Jobs

The Director of Customer Success & Solution Specialists is responsible for managing and growing TaxBit's customer-focused teams. This role entails ensuring strong client relationships, retention, and successful business outcomes, while collaborating with various internal stakeholders and advocating for customer needs. The director will also develop strategies for customer engagement and build competitive intelligence for the company's SaaS products.

As a Client Support Representative at Built Technologies, you will be the first point of contact for customers seeking assistance with the company's platform, ensuring effective troubleshooting, communicating solutions, and advocating for customer needs. You will log incidents, collect data for root cause analysis, and collaborate with the team to improve support processes.

The Customer Success Associate supports the onboarding and management of new clients, executes quality management system reviews, drafts formal documentation, collaborates with development teams, and advocates for continuous improvement. The role emphasizes strong communication and problem-solving skills in a fast-paced environment.

As a Technical Support Engineer, you will provide high-level technical assistance to enterprise customers, troubleshooting issues and delivering solutions via multiple channels. You will maintain customer satisfaction by resolving inquiries accurately and promptly while collaborating with internal teams to propose new content for customer engagement.

The Investment Operations Specialist will oversee onboarding, documentation, and internal operations for financial advisor clients at Vise. Responsibilities include managing account setup, data reconciliation, creating optimized processes, and resolving account issues, focusing on enhancing client experience and operational efficiency.

As a Senior Customer Success Manager at Cortex, you will advocate for customers, coordinate between Sales, Product, and Engineering teams, and ensure success for APAC enterprise customers. Your role includes managing relationships, suggesting product configurations, and participating in business reviews. You will also mentor team members and help evolve best practices for customer success.

As a Customer Support Representative, you will respond to customer inquiries, troubleshoot payment-related issues, and ensure a positive experience for users of the payment platform. You'll collaborate with teams to identify process improvements, gather customer feedback, and help users maximize the platform's benefits. Excellent communication and problem-solving skills are crucial. A focus on continuous service improvement is essential for maintaining high customer satisfaction.