Top Customer Success Jobs

Responsible for managing customer service contracts and relationships for software solutions. Works collaboratively with various teams to ensure customer satisfaction and adherence to best practices. Provides technical expertise, escalates complex issues, and coordinates technical changes and upgrades. Builds value-added relationships with customers and acts as a trusted technical advisor. Background in public safety is a plus. Bachelor's degree and PMP Certification preferred.

Engage with Customers post-sale to drive user adoption and satisfaction, ensuring high Customer retention. Forge highly effective customer partnerships and establish a trusted advisor/strategic partner relationship with target accounts. Develop proactive Customer Success Plans with critical goals and key performance indicators. Responsible for transitioning new business to ongoing use, value creation, and product satisfaction. Partner with customers to promote full adoption of products and services. Mentor team members and drive continuous improvement strategies.

The Hypercare support team is responsible for providing face-to-face customer service and technical support for PremierOne CAD or RMS systems. They ensure customer satisfaction by delivering consistent software application support and resolving issues effectively. This role involves working in high-security areas governed by CJIS Security Policy and collaborating with internal teams to troubleshoot and resolve problems efficiently.

The Software Customer Service Manager at Motorola Solutions is responsible for managing customer service contracts and relationships for CommandCenter Software, Mobile Video, and Rave. They work collaboratively with various teams to ensure contractual obligations are met and provide expertise in software and mobile video solutions. The role involves managing escalations, technical changes, service levels, and building strong customer relationships.

The Software Customer Service Manager is responsible for managing customer service contracts and relationships for software and mobile video solutions. They collaborate with various teams to ensure customer satisfaction, resolve technical issues, and drive operational acceptance. This role also involves implementing technical changes, reporting on performance, and building valuable customer relationships.

The Software Customer Service Manager position at Motorola Solutions is responsible for managing customer service contracts and relationships for CommandCenter Software, Mobile Video, and Rave. This role involves collaborating with various teams, ensuring service agreements are executed, and managing customer escalations to deliver consistent service levels.

The Renewals Sr. Specialist at Motorola Solutions focuses on promoting customer retention for a portfolio of products by executing renewal strategies, identifying at-risk renewals, maintaining renewal forecasts, and providing accurate reporting on key metrics. The role also involves upselling/cross-selling opportunities and maintaining Salesforce data.