Top Customer Success Jobs

The Hypercare Support Specialist provides technical support and customer service for Motorola Solutions' software applications, particularly in the public safety sector. Responsibilities include troubleshooting software issues, building customer relationships, performing root-cause analysis, and ensuring customer satisfaction while adhering to security policies. The role may require significant travel and collaboration with various technical teams.

Handle customer inquiries, provide support, and assist with sales-related activities for Motorola Solutions products and solutions. Requires fluency in Mandarin and English, excellent communication skills, and the ability to work well under pressure. Minimum degree holder with 0-3 years of experience, including weekends and day shifts. Fresh graduates welcome.

The Customer Support Engineer will provide critical system support and maintenance for Motorola Solutions' mission-critical communication systems. Responsibilities include implementing software patches, providing technical support during upgrades, and assisting with system expanses. The position requires travel to customer locations and on-call duty.

The Demand Planning Specialist will manage the volume planning process for the EMEA region, analyzing data and collaborating with Supply and Sales departments to ensure readiness for expected demand. Responsibilities include preparing forecasts, managing inventory, coordinating product introductions, and achieving accuracy in demand forecasts while meeting revenue and delivery targets.

The Solution Specialist assists public safety agencies by providing workflow advice and integrating Motorola's software products into their operations. They educate customers on leveraging the technology to achieve desired outcomes, enhance user adoption, and optimize operational efficiency through consulting services.

The Junior Order Support Specialist will coordinate end-to-end order processing for Channel Partners, managing order accuracy, tracking fulfillment, and providing customer service support. The role emphasizes process ownership within order management to ensure customer satisfaction and operational efficiency.

The Associated Customer Support Manager at Motorola Solutions is responsible for managing service contracts, ensuring customer satisfaction, and maintaining strong relationships with customers and subcontractors. Key duties include service delivery oversight, corrective action implementation, performance reports management, and financial forecasting for service agreements.