Documentation Content Management Specialist

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe Global Documentation organization is committed to equipping our employees, partners, and customers with the knowledge required to plan, deploy and maintain Motorola Solutions first responder equipment by providing access to product technical documentation.
As part of Global Documentation, the Systems & Support organization develops, manages, maintains and supports the systems & tools that enable the delivery of technical documentation in a best-in-class environment.
Job Description

Basic Requirements

Bachelor’s Degree with 1 to 3 years experience in a corporate global role with a focus on documentation content management and DITA content models.

Documentation Content Management Specialist will:

• Perform all tasks normally associated with Content Development Management including but not limited to:

  • Provide administration of Component Content Management System (CCMS) tools (Heretto, Acrolinx, Oxygen)

  • Extensible Stylesheet Language Transformation (XSLT) programming of stylesheet templates 

  • Perform as a contributing member of an agile team using Jira for sprint management of workload

  • Provide technical writing guidelines and recommendations

  • Troubleshoot issues when writers experience problems with authoring tools

  • Act as the primary point of contact for tool vendors

Interface/Communication

• Interact with Global Documentation and Training staff globally

• Proficient in English (verbal and written communication)

• Participate on functional project teams as required

Specific Knowledge/Skills:

• Experience with XSLT programming

• Experience with front-end CCMS management and maintenance

• Experience in technical writing

• Experience with text editors, e.g. Oxygen Author XML use & configuration

• Project management skills 

• Ability and willingness to learn new tools and technologies as needed

• Work with teams across different time zones as needed

• Demonstrate strong analytical and problem-solving skills

• Ability to remain flexible and adaptable to change

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanNo

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].