Customer Service Specialist II (Mandarin & English)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe Customer Care Service Desk is the single point of contact for Motorola Solutions. We support end-users, direct customers and our channel partners. We entitle technical support request, to make sure the right services are attached before dispatching a case to Technical Support. For other types of requests we find solutions by working with teams across Motorola Solutions, we are part of the CMSO. We own support requests until resolution.
Job Description

• Handle inbound calls, chats, web enquiries and emails from prospects or customers who want to buy or have an interest in implementing projects involving Motorola Solutions’ products and solutions

• Own non-technical requests and drive through to resolution.

• Work with the repair centre on resolving issues around repair time, quality issues or shipping.

• Act as focal point and liaise with customers, partners, engineers and support managers

• Assist partners/ prospective partners with questions on the PartnerEmpower program or related tools and trainings. Provide administrative support to both partners and internal Motorola employees.

• Make outbound calls as and when required by the Channel, Sales and Marketing teams and in accordance with the PartnerEmpower Program to; profile newly applied partners, welcome newly accepted partners and maintain contact with existing partners at regular intervals.

• Have a good level of understanding of the whole Motorola Solutions’ product portfolio and solutions.

• Act as customer facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible

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Basic Requirements

• Excellent English & Mandarin (Both Traditional and Simplified Mandarin - Read/Write）

• Sales related and/ or customer oriented experience preferred

• Excellent communication skills, both spoken and written, including listening, negotiating and influencing

• Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team

• High level of motivation with a will to succeed

• Attention to detail

• Minimum Degree holder in any relevant field with 0 - 3 years experience

• Required to work in weekends and on day shifts

• Fresh graduates are welcome to apply

• Required to work in weekends and on day shifts (inclusive of Public Holidays)

Travel RequirementsNone
Relocation ProvidedNone
Position TypeNew Grad

Referral Payment PlanNo

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].