Top Customer Success Jobs
As an Operation Specialist I, you will manage cloud operations including ServiceNow ticket requests, oversee change requests in Azure DevOps and GitHub, conduct release activities, and provide 24/7 on-call support. You will also perform user access reviews, maintain documentation, and ensure compliance with IT risk assessments and operating procedures.
The Manager of Forecasting & Customer Insight will lead a team in preparing high-quality forecasts and analytical insights while driving strategic decision-making in the Commercial GBS unit. Key responsibilities include mentoring the team, conducting patient analytics, and optimizing forecasting processes using advanced techniques such as machine learning and statistical modeling.
The Procurement Specialist will lead procurement for major investment projects, manage supplier selection, execute tender processes, negotiate contracts, and ensure compliance with standards. They will collaborate with Project Managers and technical teams to achieve project goals and develop procurement strategies.
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Manage contractor and vendor selection processes, ensuring quality goods/services at optimal prices through negotiation and contract monitoring. Drive continuous improvement in sourcing practices and support supplier performance and compliance.
The Business Support Specialist - Ask HR provides high-quality HR support and customer service to employees and retirees. This senior-level role focuses on addressing complex HR issues and escalations, collaborating with various HR functions, and enhancing departmental processes. Key responsibilities include resolving employee inquiries, maintaining relationships with partners, and improving service delivery.
As a Research Ontology Specialist, you will work within a diverse team to advance knowledge utilization and cross-domain knowledge reuse through ontology engineering and collaboration with various departments. You'll apply expertise in bio ontologies and relevant standards to influence stakeholders and develop innovative methodologies.
As a CRM Specialist, you will analyze data to provide insights, support stakeholders, and optimize CRM solutions. Your responsibilities include ensuring data quality, reporting territory performance, and assisting sales teams with strategies and training on CRM systems and dashboards.
The Senior Clinical Pharmacology Specialist will lead the clinical pharmacology strategy for phases 1-4 in Clinical Development, develop dosage and administration strategies, and ensure the scientific quality of relevant documents. This role is cross-functional, involving collaboration with various teams and some travel.
The position involves coordinating and overseeing the onboarding and training of Patient Safety employees, ensuring compliance with regulations and Standard Operating Procedures (SOPs). It includes developing training programs, conducting sessions on safety case processing, and maintaining training records and quality checkpoints.
As a Multichannel Customer Engagement Manager, you will develop and implement the MCE strategic plan for Middle Africa, managing campaigns, performance measurement, and optimizing customer engagement strategies. You will work with cross-functional teams and support Medical, Marketing, Sales, and Market Access to enhance customer experiences across multiple channels.
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