Multichannel Customer Engagement Manager

The way the world works engages and interacts is changing rapidly. That is why we, as a Novo Nordisk, are continuously developing the way we engage with our customers and stakeholders across the world. With a customer-centric mindset, you will join a global pharmaceutical leader to drive this transformational journey. Working with colleagues globally across our organization, you will be able to drive change for the millions of people living with serious chronic diseases. This is an exciting opportunity to become Multichannel Customer Engagement Manager. Apply now and be part of Novo Nordisk!
The role covers 19 manned countries in Middle Africa with the potential to increase in line with iCARE 2.0 expansion plan.
The position
As a Multichannel Customer Engagement Manager, you will develop the MCE strategic plan for Middle Africa to deliver the right message, through the right channel, to the right customer, at the right time. You will plan and own campaigns/project development, execution and performance measurement and reporting to relevant stakeholders. You will create, update, and evolve MCE strategy, in alignment with Local, Regional and Global strategic imperatives. Lead and implement global digital projects.

• Ensure timely delivery of projects/tasks within budget and at best possible quality. Act as the subject matter expert for roll out of MC Hub in Middle Africa.
• Identify through data, areas to optimize customer engagement strategies such as customer centricity, content adjustments including translations, channel mix, and customer journey sequencing to improve customer engagement, customer experience or volume/ROI. Identify and drive new ways of working to create differentiated customer experiences.
• Provide multi-channel/digital subject matter expertise in defining and driving the customer engagement strategy for a specified function (Medical, Marketing, Sales, Market Access) as part of IO Engage.
• Support the execution of HCP and patient journey-based experiences across multiple channels. Support Medical, Marketing, Sales, Market Access Teams, as well as other functions in their multichannel projects. Build and maintain relations with global, IO, and regional functions necessary to support local MCE projects and activities.
• Enable field readiness and drive initiatives to increase engagement and buy-in through implementing change management approaches.

Qualifications
To be successful in this role you need to have:

• University degree in a marketing or life science.
• 3 - 5 years of experience in pharmaceutical marketing ideally within multinational pharma company. You are an experienced marketing professional and should have a working knowledge of the pharmaceutical industry and project management processes experience in pharmaceutical marketing.
• The ability to work effectively in multiple cross-functional teams.
• Excellent communication skills and command over both written and spoken English.
• Innovative, Analytical, and strategic abilities and eager to learn.
• Ability to manage multiple projects simultaneously and prioritize workload to meet business deadlines.
• Ability to have a customer focus and orientation.
• Excellent decision-making and creative problem-solving skills.

About the department
Strategic Operations supports the affiliate with optimal implementation of commercial strategies to secure current and future commercial success. We lead execution of the organization's commercial strategy to ensure we serve more patients & achieve our commercial goals. We build commercial capabilities and solutions that suit our unique market dynamics. We generate insights, develop strategies and drive actions based on facts.
Working at Novo Nordisk
At Novo Nordisk, we don't wait for change. We drive it. We're a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing, and sales - we're all working to move the needle on patient care.
Contact
To submit your application, please upload your CV in English.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.