Top Customer Success & Experience Jobs in Columbus, OH

Manage a portfolio of SaaS managed-services clients, develop customer success strategies, drive product adoption, retention, upsell and cross-sell opportunities, and resolve complex issues. Collaborate with Sales, Product, Support, Managed Services, and leadership teams to improve customer experiences. Conduct reviews, analyze customer data, deliver onboarding and training initiatives, and support dental practices with comprehensive digital marketing strategies.

Leads complex digital banking software implementations, including configuration, testing, customer onboarding, troubleshooting, cutover readiness, and launch activities. Coordinates customers, vendors, and internal teams across multiple concurrent engagements; maintains implementation documentation, issue tracking, and billing records; communicates progress and risks; supports process improvements; and mentors less experienced specialists. Requires strong implementation, testing, stakeholder management, and root-cause analysis skills, with up to 20% travel.

Manage relationships with targeted clients through phone and email, educate them about products and features, develop solutions for their needs, support successful platform adoption, increase retention and recurring revenue, and provide industry guidance. The role combines client success, strategic consulting, relationship management, and sales-oriented activities in a SaaS environment.

Manage a portfolio of automotive dealer accounts to drive retention, software utilization, ROI, and revenue growth. Build relationships with dealer stakeholders, assess needs, create strategic action plans, resolve bottlenecks, support at-risk clients, conduct virtual engagements, and identify expansion and upsell opportunities. The role requires automotive digital retailing SaaS account management or consulting expertise, strong communication and persuasion skills, analytical discipline, and familiarity with dealership systems.

Own the full post-sale customer experience, including onboarding, implementation, project delivery, support, account growth, adoption, business reviews, escalations, and customer advocacy. Serve as a trusted advisor on design-to-manufacturing workflows and PLM, MES, and ERP systems while collaborating with Sales, Product, Engineering, and Support. The role requires managing multiple customer projects and traveling extensively for implementations, training, and meetings.

Own the strategy, governance, and scalability of Datarails’ customer-facing content ecosystem. Audit and organize existing materials, establish creation and review frameworks, identify customer journey content gaps, and collaborate with Customer Success, Product, Sales, and Marketing. Maintain standards for structure, branding, accessibility, and accuracy while using content usage data to improve effectiveness.

Own technical customer engagement across evaluations, proofs of value, deployment, troubleshooting, and renewals. Configure customer environments, support identity, SSO, email, and allowlisting requirements, lead technical workshops, and translate complex issues into clear solutions. Partner with Sales, Customer Success, Product, and Engineering to drive revenue, retention, and expansion. Document recurring challenges and create scalable playbooks and insights.

The Technical Customer Success Manager will manage customer onboarding, troubleshoot issues, build solutions, drive value, and identify growth opportunities.

Owns retention, expansion, and cross-sell for pharmaceutical manufacturer accounts. The Director builds executive relationships, leads business reviews, grows prescription script share, identifies new brand opportunities, and coordinates Strategy, Analytics, Product, and Operations teams. The role translates program data into commercial insights, advocates for client priorities internally, resolves risks proactively, and maintains account plans. Success is measured through renewals, account growth, cross-sell opportunities, executive engagement, and client advocacy.

As an Intern, you will monitor geopolitical events affecting supply chains, analyze data for risks, and support the Intelligence Solutions team.