Top Customer Success & Experience Jobs in Columbus, OH

Own technical and functional customer support for Sardine’s API-driven risk and payment platform. Troubleshoot complex customer issues, analyze API and web-stack problems, collaborate with engineering and third-party providers, document solutions, and advocate for product improvements. The role requires strong knowledge of APIs, cloud infrastructure, SQL, SaaS support, and fintech or compliance environments while operating independently in a remote, high-volume support setting.

Serve as the strategic technical advisor for enterprise customers, guiding onboarding, deployment, configuration, troubleshooting, escalations, training, and feature adoption. Manage support cases, communicate releases, optimize customer environments, and collaborate with Product, Engineering, Support, and Customer Success teams. The role requires strong enterprise IT and cybersecurity product knowledge, technical project management, and the ability to explain complex concepts to technical and non-technical audiences.

Lead post-sale customer success for Zafran’s cybersecurity platform, including onboarding, platform adoption, recurring check-ins, quarterly reviews, workshops, troubleshooting, and cross-functional issue resolution. Build trusted customer relationships, identify risks, translate technical problems into actionable plans, advocate for customer needs, and support training, documentation, and customer advocacy.

Leads DISCO’s Customer Success and Enablement organizations, setting strategy, operating standards, account-planning frameworks, adoption programs, client training, and performance metrics. Manages CS leaders and broader CSM teams while partnering with Sales, Product, Marketing, Finance, and Professional Services. Owns CS technology and AI strategy, client advisory initiatives, and consumption-growth programs. Builds accountable performance cultures and ensures customers realize value from DISCO’s legal technology products.

Provide technical email, phone, and video support to employer, student, career services, and AI users. Resolve approximately 20–30 tickets and 10 phone calls daily, troubleshoot bugs and workflows, build custom reports, and consult users on the Handshake platform. Collaborate with Support, Success, Product, and Engineering teams, identify trends, improve operations, and maintain service-quality and response-time standards across support queues.

Manage high-touch customer implementations from signing through transition to account management. Responsibilities include onboarding, software training, support, consulting, data migration, relationship building, best-practice development, and cross-functional collaboration. The role serves enterprise pest-control customers adopting Brio, a SaaS ERP platform, and may involve occasional travel and extended hours when needed.

Provides onboarding, Tier 1 technical support, training, troubleshooting, and service coordination for digital dentistry and CAD/CAM technologies. Supports 3D printers, scanners, imaging systems, dental software, computer hardware, and automation mills. Coordinates vendors, field technicians, installations, updates, documentation, knowledgebase content, task tracking, and resource allocation. Analyzes customer satisfaction data, triages issues, maintains records, and ensures support processes and documentation remain accurate.

Provide end-to-end corporate travel support for contracted clients, booking domestic and international travel using GDS and ticketing tools, managing reservations/changes/cancellations, ensuring policy compliance, advising on visas/passports/health requirements, maintaining operational queues and SOPs, and delivering high-quality customer service and account backup support. Remote work required.

Lead enterprise client onboarding and hands-on training for OpenArt’s generative AI image and video platform. Demonstrate creative workflows, model selection, prompting, iteration, and visual storytelling; adapt instruction to brands, agencies, studios, and marketing teams. Provide follow-up guidance, troubleshoot creative challenges, develop scalable training materials, monitor emerging AI techniques, and contribute to client projects and OpenArt Studios. Present confidently in virtual and in-person settings and share customer insights internally.

Manage and grow a portfolio of mid-market and enterprise customer accounts. Drive renewals, retention, expansions, and cross-sells while guiding onboarding and product adoption. Monitor customer health, mitigate churn, maintain accurate Salesforce pipelines and forecasts, and achieve ARR targets. Build trusted-advisor relationships, advocate for customers internally, collaborate with sales and cross-functional teams, and support strategic growth plans. Travel up to 30% may be required.