Top Customer Success & Experience Jobs in Columbus, OH

Manage and grow enterprise customer relationships by driving ecommerce product adoption, onboarding, training, KPI performance, renewals, and strategic success plans. Provide data-driven content and retail media recommendations across platforms such as Amazon, Walmart, Target, and Chewy. Coordinate customer support with technical teams, communicate with senior executives, represent customer needs internally, and help shape product development. This remote role requires 15–25% travel to client locations.

Manage enterprise SaaS customer relationships throughout the lifecycle, driving product adoption, business value, renewals, and expansion. Conduct strategic business reviews, coordinate with cross-functional teams, gather and advocate for customer feedback, and serve as a product expert. The role also involves optimizing Customer Success processes, managing milestones, and maintaining revenue retention or expansion targets.

The Entry-Level Account Manager will manage healthcare client relationships, ensure satisfaction, and understand medical billing and credentialing processes.

The Client Success Manager manages client relationships and member engagement programs across the Midwest. Responsibilities include developing revenue growth plans, analyzing engagement data, coordinating onsite and virtual events, supporting account implementations, preparing client materials, managing client interactions, and collaborating with Marketing, Clinical Operations, Technology, Data Science, and Product teams. The role requires at least three years of client success, marketing, or member experience and up to 50% travel.

Leads client experience strategy for managed IT services clients, overseeing client journey optimization, retention, escalations, feedback programs, technology planning, and satisfaction metrics. Manages Strategic Account Advisors and Client Success Managers, drives revenue and churn-risk initiatives, coordinates with sales and service delivery teams, and mentors staff to improve loyalty, advocacy, and client outcomes.

Manage a portfolio of strategic global SaaS clients, serving as a trusted advisor to drive product adoption, measurable outcomes, renewals, and account growth. Develop customer success plans, conduct executive business reviews, monitor account health, mitigate churn, and identify expansion opportunities. Collaborate cross-functionally to influence product improvements, support change management, and optimize onboarding through renewal. Requires strong boutique fitness industry knowledge, executive communication skills, CRM proficiency, and experience managing enterprise accounts.

Supports B2B SaaS customers with billing and reporting inquiries, troubleshoots software issues, maintains knowledge bases, prioritizes billing tickets, communicates product feedback, and supports enterprise billing success managers with bug tracking and client follow-up.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Own the customer journey from pre-sales solution design through enterprise implementation, onboarding, go-live, adoption, and expansion. Build customer-specific demos and ROI cases for P&C insurance workflows, configure SaaS and data products, coordinate integrations, and ensure rapid time to value. Translate customer feedback into product priorities while partnering with underwriting, finance, technical, and executive stakeholders. Establish scalable scoping, launch, measurement, and customer success processes in an early-stage startup environment.

Own technical and functional customer support for Sardine’s API-driven risk and payment platform. Troubleshoot complex customer issues, analyze API and web-stack problems, collaborate with engineering and third-party providers, document solutions, and advocate for product improvements. The role requires strong knowledge of APIs, cloud infrastructure, SQL, SaaS support, and fintech or compliance environments while operating independently in a remote, high-volume support setting.