Top Customer Success & Experience Jobs in Columbus, OH

Manage a portfolio of customers to drive adoption, retention, and measurable business outcomes. Develop success plans, monitor health and utilization, conduct onboarding and QBRs, coordinate cross-functional resources, escalate and resolve issues, support renewals and growth, and contribute to process improvements and playbook execution.

Manage customer relationships for data platforms to drive adoption, retention, onboarding, and expansion. Lead account meetings, track success metrics, provide product feedback to roadmap, oversee program execution, adopt AI-enabled workflows, and communicate incidents and outcomes to stakeholders.

Handle inbound calls to educate, deescalate, and retain clients enrolled in Beyond Finance hardship programs. Assess financial situations, use the CRM to document interactions, develop customized retention solutions, meet retention targets, and provide empathetic, problem-solving customer service.

As a Multimedia Journalist, you'll report on local stories, using video and writing skills across TV and digital platforms. You'll collaborate with the team and manage flexible deadlines while engaging with the community.

The Client Success Associate manages daily operations of client accounts, focusing on load building, shipment tracking, and client communication to ensure operational excellence.

Act as a strategic consultant to auto dealers, support POD sales for Navigator Platform, own customer adoption/retention, provide training, troubleshoot product/process issues, and perform frequent in-market dealer visits to drive platform adoption and ROI.

The Senior Information Security Analyst focuses on IAM operations, improving IAM processes, deploying IAM solutions, and managing identity controls proactively.

The Strategic Accounts Director manages relationships with large employer clients, focusing on retention, upselling, and ensuring excellent client experiences while driving performance and key metrics.

Lead and coach a team of Account Managers servicing top-tier pharmaceutical and agency clients to ensure satisfaction, renewals, and expansion. Oversee implementation, reporting, QBRs, insights-driven optimization, cross-team collaboration, and escalation management while contributing customer feedback to product and GTM strategy.

As a Collections Specialist, you will manage SMB customer accounts, negotiate payment plans, achieve recovery targets, and document accounts in Salesforce CRM.