Top Customer Success & Experience Jobs in Columbus, OH

The District Manager leads retail operations across 14 stores, focusing on customer service, team development, and strategic business growth while ensuring brand standards are met.

As a Senior Customer Contact Specialist, you will respond to customer inquiries, handle escalations, and improve customer experience processes while acting as a subject matter expert.

Organizes and manages digital assets, develops metadata standards, ensures compliance, and collaborates with teams to optimize asset usage.

The Service Desk Technician resolves front-line issues for internal customers, providing technical support, troubleshooting, and assisting with administrative IT projects to ensure user satisfaction.

As a Multimedia Journalist, you will pitch, write, shoot, and edit stories that connect with the local community, showcasing various issues across multiple platforms including TV and digital.

The Senior Onboarding Technical Consultant supports technical configurations and implementations of Toast's POS system for enterprise customers, ensuring seamless onboarding and issue resolution through expertise in restaurant operations and technical standards.

The CS System Administrator will maintain and improve customer support platforms, manage configurations, and support workflows for agents and customers.

The Senior Customer Success Manager oversees customer relationships, drives engagement, manages projects, and collaborates cross-functionally to retain and grow enterprise accounts.

The Senior Client Services Manager develops claim service strategies, manages relationships with agents, and oversees account renewals to ensure customer satisfaction.

The Client Retention Specialist will assist clients in the financial hardship program, educate them on options, deescalate issues, and retain them in the program while achieving retention targets.

As a Bilingual Client Retention Specialist, you'll educate clients on financial programs, deescalate issues, and develop solutions to retain customers, all while providing excellent service.

As a Client Trainer II, you'll design and deliver impactful training for dealership leaders, focusing on product adoption and technology integration. This role involves extensive travel and requires strong communication skills.

The Sales Enablement Coordinator will manage talent deployment, support training programs, and improve sales resource libraries to drive revenue effectively.