Top Customer Success & Experience Jobs in Columbus, OH

The Client Success Associate manages daily operations of client accounts, focusing on load building, shipment tracking, and client communication to ensure operational excellence.

Serve as primary contact for clients in financial hardship programs, handling inbound calls to deescalate upset clients, educate on program options, analyze financial situations, retain at-risk customers, document interactions in the CRM, and meet retention targets while delivering empathetic, solution-oriented service.

As a Solution Consultant, you'll lead strategy and partnerships within the Energy sector, driving revenue through customer relationships and innovative AI solutions.

The Senior Information Security Analyst focuses on IAM operations, improving IAM processes, deploying IAM solutions, and managing identity controls proactively.

As a Multimedia Journalist, you'll report on local stories, using video and writing skills across TV and digital platforms. You'll collaborate with the team and manage flexible deadlines while engaging with the community.

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

The Care Manager will guide families through challenges post-loss, providing support via various channels, documenting processes, and enhancing user experience.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion. Own lifecycle from onboarding to renewal, use data and internal tools to measure health and utilization, take corrective actions, forecast risk and growth, and build trusted advisor relationships with senior technology leaders.

Manage technical implementation, onboarding, and adoption for client portfolio. Architect solutions, configure the Quantum Metric platform, build custom JavaScript data capture, and create dashboards, alerts, and reports. Diagnose issues with browser dev tools, optimize performance, and manage multiple client projects with strong communication and presentation skills.

Manage a portfolio of clients to lead technical implementation, onboarding, adoption, and growth. Architect solutions, configure the Quantum Metric platform, build custom JavaScript to capture analytics, create dashboards/alerts, troubleshoot with browser dev tools, and communicate with stakeholders while managing multiple projects.

Lead Mid-Market Customer Success to drive retention, renewals, and expansion. Manage and coach a team of 6-8 CSMs, improve adoption and customer health metrics, partner cross-functionally, own forecasting, and implement scalable playbooks while championing AI adoption and change management.