Top Customer Success & Experience Jobs in Columbus, OH

The role involves promoting a Facebook page and website, collecting likes, and may lead to a full-time position based on results.

The Manager, Customer Solutions oversees a high-performing support team, manages operations, drives performance, coaches staff, and fosters collaboration with global teams.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

Manage client onboarding and ongoing use of an AI-powered prevailing wage compliance platform. Serve as the primary client contact, coordinate subcontractor payroll documentation, track compliance progress, generate reports, identify risks, and collaborate internally on resolutions. Provide platform feedback to improve functionality and user experience. The role requires strong organization, communication, multitasking, independent project management, and willingness to learn compliance processes and software tools.

Own post-sale onboarding: run initial setup calls, guide clients hands-on, answer questions, flag product issues, schedule follow-ups, and build relationships to drive customer activation and long-term retention.

Own post-sale onboarding: run initial calls, get clients hands-on with the browser extension, respond to support, monitor usage, collect product feedback, schedule check-ins, and drive activation and retention.

Provide technical support, training, troubleshooting, and customer assistance through ticket, phone, and chat channels. Build and maintain customer documentation, tutorials, and training materials. Advocate for customers by gathering feedback, escalating issues, identifying trends, and collaborating cross-functionally. Help establish scalable support processes, monitor support metrics, and improve customer satisfaction, retention, and software adoption.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Own post-contract relationships for creditors’ rights accounts, including onboarding, account health, retention, renewals, and expansion. Manage operational complexity across service of process workflows, e-filing, billing exceptions, SLAs, audits, and compliance requirements. Serve as the primary client contact, monitor performance trends, resolve issues proactively, configure platform implementations, and negotiate expanded scope and renewals with law firm clients.

Manages strategic SaaS accounts to drive retention, renewals, expansion, and long-term customer success. Builds executive relationships, conducts business reviews, develops account plans, identifies upsell and cross-sell opportunities, manages customer health, and maintains revenue forecasts and CRM records. Collaborates with Sales, Customer Success, Product, Professional Services, Legal, and Finance to resolve issues, align solutions with customer needs, and communicate feedback.

Owns strategic partner relationships from sales handoff through onboarding, implementation, activation, and launch. Manages launch plans, coordinates cross-functional teams, monitors partner performance, conducts business reviews, identifies adoption and revenue-growth opportunities, resolves risks, gathers feedback, and maintains accurate HubSpot records. The role also develops scalable partner success processes and supports retention, expansion, and customer acquisition across multiple brands.