Top Customer Success & Experience Jobs in Columbus, OH

Manages customer success for assigned e-commerce fulfillment accounts, serving as the liaison between clients and Ryder operations. Responsibilities include monitoring KPIs and SLAs, preparing BI reports, resolving customer issues, coordinating application enhancements, overseeing functionality testing and implementation, and organizing quarterly business reviews. The role requires strong client communication, analytical, organizational, and problem-solving skills, along with e-commerce experience and 20–30% travel.

Serve as the technical owner and main contact for a customer account, managing lifecycle activities (deployment, migration, upgrades), troubleshooting Genetec systems, coordinating escalations, conducting QBRs, producing SOWs, recommending optimizations and product updates, and liaising with internal teams to ensure long-term system success.

Provide excellent customer service on FHA mortgage guidelines, document contacts, use customer service systems, and maintain knowledge of mortgage processes.

Train and support new and existing clients on UpdatePromise products, travel nationally to manage accounts, perform data analysis to recommend training, build client relationships, and troubleshoot software issues.

The Account Manager develops new business relationships, supports existing clients, negotiates rates, educates clients, and ensures satisfaction with services.

Deliver exceptional, luxury customer service by identifying customer needs, removing obstacles, and partnering with internal teams. Build brand loyalty, educate customers on RH interior design services, manage priorities, and use company systems to drive results while working a flexible schedule including evenings, weekends and holidays.

The Racquet Attendant greets members, assists with court reservations, maintains cleanliness, supports events, and provides excellent customer service at the tennis facility.

As a Tax Intern, you'll provide tax consulting, prepare tax returns, write alerts on tax developments, research issues, and participate in training.

Own and optimize the CX tech stack (Salesforce Service Cloud, Zoom Contact Center, integrations) to design workflows, automate routing and SLAs, implement AI-driven service features, capture service metrics, document processes, and partner with service, account management, and revenue/data teams to improve client experience and operational efficiency.

Participate in a casual data collection study involving easy activities like walking and talking for 90 minutes, earning $100.