Top Customer Success & Experience Jobs in Columbus, OH

Lead a team of account managers to drive customer success, retention, revenue growth, and operational excellence for healthcare supply chain customers. Build scalable processes, manage escalations and executive relationships, analyze performance and financial data, and partner cross-functionally to implement technologies and strategic growth initiatives.

Own post-sale customer success across onboarding, configuration, adoption, retention, renewals, troubleshooting, and support. Identify expansion opportunities, resolve issues promptly, coordinate API and integration needs with engineers, track open items, and maintain proactive customer communication. The role requires commercial awareness, technical problem-solving, account management skills, and the ability to independently manage multiple SaaS customer accounts in a remote environment.

Account Managers at Vantage Logistics manage customer accounts, maintain relationships, and provide excellent customer service while focusing on lead generation and sales calls.

The Systems Analyst will audit point of sale systems by reviewing transaction discrepancies, ensuring compliance with policies, and utilizing multiple applications. They will communicate clearly, work in teams, and perform tasks in a fast-paced environment.

Client Support Service Professionals manage incoming calls regarding Brokerage account inquiries, ensuring accuracy and efficiency while meeting performance metrics.

Provide technical support for desktops and laptops, troubleshoot issues, and ensure customer satisfaction through effective communication and timely service delivery.

Join Auto-Owners Insurance as a Catastrophe Claims Representative to investigate claims, determine coverage, and ensure timely payments. Frequent travel is required for on-site inspections during catastrophes.

This role involves educating customers about pet nutrition and marketing products in retail pet stores, requiring excellent customer service and a pet-friendly demeanor.

The role involves managing and training individuals within a remote team, focusing on effective communication and strong interpersonal skills to ensure team success and customer satisfaction.

As a Customer Operations Specialist, you will manage reports, track shipments, resolve issues, and ensure positive customer experiences.