Top Customer Success & Experience Jobs in Columbus, OH

Manage a book of cannabis brand clients to drive adoption, retention, and revenue through LeafLink's marketplace and financial solutions. Provide strategic guidance, training, cross-sell/upsell, track product issues, use Salesforce for account activity, and collaborate with Sales, Product, and Support to improve customer outcomes.

Partner with enterprise customers to define AI transformation strategy, prioritize high-impact use cases, drive adoption and measurable business outcomes, and coordinate cross-functional teams to realize scaled marketing AI programs and executive-level value.

As a Patient Engagement Specialist I, you'll handle outbound calls to patients, educate them about services, and book appointments using communication skills and software tools.

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Oversee end-to-end onboarding for new clients and accounts, including account setup, paperwork, signatures, funding, ACATs, rollovers, and wires. Coordinate with clients and internal teams, resolve questions, maintain accurate documentation, and ensure timely completion of onboarding activities while protecting confidential information.

Own customer AI implementations from discovery through deployment by translating workflows into agent requirements, writing and testing prompts, evaluating outputs, and coordinating feedback with engineering. Serve as the customer’s internal advocate, support onboarding, prioritize product improvements, and develop repeatable deployment processes. The role requires strong communication, self-direction, technical fluency, and daily on-site work in Dublin, Ohio.

The Senior Client Relationship Representative will manage customer service experiences, handle transactions, and lead sales efforts to deepen client relationships. Responsibilities include operational tasks, risk management, and training team members while ensuring compliance with regulatory standards.

The Principal Customer Engagement Specialist will enhance customer engagement, manage accounts, and collaborate with internal teams to drive the adoption of digital solutions in healthcare.