Top Customer Success & Experience Jobs in Columbus, OH

Manages strategic client relationships, ensuring value realization, adoption, retention, renewals, and account growth. Leads onboarding, develops success plans, monitors engagement and performance metrics, and provides proactive guidance to executive stakeholders. Collaborates with Sales, Product, Marketing, and Consulting teams while synthesizing client feedback to improve offerings. Maintains accurate Salesforce data and supports organizational change and product adoption.

Oversee end-to-end onboarding for new clients and accounts, including account setup, paperwork, signatures, funding, ACATs, rollovers, and wires. Coordinate with clients and internal teams, resolve questions, maintain accurate documentation, and ensure timely completion of onboarding activities while protecting confidential information.

Own customer AI implementations from discovery through deployment by translating workflows into agent requirements, writing and testing prompts, evaluating outputs, and coordinating feedback with engineering. Serve as the customer’s internal advocate, support onboarding, prioritize product improvements, and develop repeatable deployment processes. The role requires strong communication, self-direction, technical fluency, and daily on-site work in Dublin, Ohio.

The Senior Client Relationship Representative will manage customer service experiences, handle transactions, and lead sales efforts to deepen client relationships. Responsibilities include operational tasks, risk management, and training team members while ensuring compliance with regulatory standards.

The Technical Account Manager will manage client relationships, ensuring successful integration of Vave's API products, and support troubleshooting, project coordination, and client engagement.

Manage end-to-end customer data migration projects during SaaS implementations. Extract, transform, and upload customer data using Excel, Power Query, AI tools, and FMX. Serve as the data subject matter expert, answer customer questions, participate in implementation meetings, lead product trainings, meet deadlines, and collaborate across Customer Success teams while improving processes and client satisfaction.

Lead a team of account managers to drive customer success, retention, revenue growth, and operational excellence for healthcare supply chain customers. Build scalable processes, manage escalations and executive relationships, analyze performance and financial data, and partner cross-functionally to implement technologies and strategic growth initiatives.

Owns the operational health of active healthcare partnerships by leading practice onboarding, mapping workflows, monitoring referrals and enrollment, reporting performance, resolving issues, maintaining account documentation, and coordinating internal stakeholders. Builds relationships with practice managers and operational staff, identifies risks and expansion opportunities, and supports patient-level escalations and partner service needs.

Own post-sale customer success across onboarding, configuration, adoption, retention, renewals, troubleshooting, and support. Identify expansion opportunities, resolve issues promptly, coordinate API and integration needs with engineers, track open items, and maintain proactive customer communication. The role requires commercial awareness, technical problem-solving, account management skills, and the ability to independently manage multiple SaaS customer accounts in a remote environment.

Account Managers at Vantage Logistics manage customer accounts, maintain relationships, and provide excellent customer service while focusing on lead generation and sales calls.