Top IT Support & Helpdesk Jobs in Columbus, OH

Support and maintain enterprise physical and virtual infrastructure on cloud and on-prem platforms. Deploy, automate, monitor, and troubleshoot servers, storage, networking, and applications. Provide 24x7 production support, performance monitoring, firmware/software maintenance, document resolutions, participate in testing new technologies, and liaise with vendors and development teams to integrate operational requirements into the SDLC.

Own customer infrastructure support tickets from initial response through resolution while meeting SLAs. Diagnose Linux-based GPU cluster issues, troubleshoot access, storage, networking, containers, drivers, billing, and account problems, and coordinate escalations. Execute and improve runbooks, document solutions, maintain customer and internal documentation, communicate clearly under pressure, and participate in on-call coverage across time zones.

Serves as a senior escalation point and technical owner for customer infrastructure and end-user environments. Supports Microsoft 365, identity, Windows endpoints, virtualization, servers, networking, VDI, backup, and related platforms. Designs endpoint images and automated deployments, manages device lifecycles, documents incidents and technical standards in ServiceNow, supports infrastructure projects, coordinates vendors, mentors junior technicians, and drives automation, standardization, and service improvements.

Provides Tier II technical support for application, hardware, network, server, workstation, cloud, and mobile-device issues. Troubleshoots Windows, macOS, and Linux environments; manages user accounts, permissions, and access rights; monitors systems and networks; documents resolutions; mentors junior staff; and supports software deployments, upgrades, and network projects. Tracks incident trends and root causes to improve IT service delivery and user experience.

Supports the full lifecycle of enterprise business applications in an Agile IT environment, including analysis, design, testing, deployment, maintenance, integrations, documentation, and process improvement. Collaborates with business stakeholders, technical teams, vendors, and senior analysts to maintain stable and secure applications. Provides end-user support through issue triage and root-cause analysis, monitors project deliverables, manages risks, and supports dataflows and technical procedures.

Provides Tier II technical support for applications, hardware, networks, servers, workstations, cloud environments, and mobile devices. Troubleshoots complex issues, manages user accounts and permissions, documents solutions, monitors systems, and reports incident trends. The role also mentors junior staff and participates in software deployments, system upgrades, and network enhancement projects while delivering strong customer service.

Leads and develops NOC engineers, oversees daily network operations, ensures SLA performance, and coordinates responses to major incidents and escalations. The supervisor distributes workloads, monitors metrics, communicates with clients and leadership, conducts post-incident reviews, improves runbooks and processes, and identifies automation opportunities. The role requires technical team leadership, strong networking and systems knowledge, effective incident management, and occasional after-hours support.

Owns complex Tier 2 technical support escalations across Stratus and the Autodesk ecosystem, including Revit, BIM 360/ACC, and Navisworks issues. Diagnoses configuration, integration, permission, and platform problems; uses AI tools for research, troubleshooting, communication, and automation; documents solutions; improves AI support knowledge; escalates defects to engineering; mentors L1 agents; and contributes to service metrics and customer experience.

Provide 24/7 technical support for network management system products, troubleshoot and resolve customer issues, manage outages, perform corrective and preventive maintenance, document incidents and root causes, and coordinate escalations with higher-level support and product teams. The role also maintains Salesforce records, supports knowledge management, communicates recovery risks, and builds customer relationships while meeting service-level agreements.

Investigate and resolve escalated technical issues across lending applications, databases, servers, APIs, and integrations. Review logs, reproduce issues, execute queries, document findings, and collaborate with developers on resolutions. Support testing, releases, deployments, disaster recovery, and technical documentation. Communicate solutions to customers and internal teams, serve as a technical escalation resource, and mentor support staff.