Top IT Support & Helpdesk Jobs in Columbus, OH

Install and maintain nurse-call systems at customer sites. Perform repairs, maintenance, and modifications, while ensuring excellent customer service and safety compliance.

As an RTC Systems Administrator, you'll maintain AV infrastructure, support users, oversee conference systems, and ensure timely resolution of technical issues.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Provide end-user support and device lifecycle management for Mac and Windows, administer Google Workspace and identity platforms (Okta/JumpCloud), build automation (Zapier/Workato/Google Apps Script), manage assets, support security and IT projects, and serve as a technical liaison with occasional after-hours and periodic travel to the Los Angeles HQ.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Provide on-site telecommunications and voice services support for a DoD facility: install, configure, troubleshoot voice systems (soft/hard phones), manage ServiceNow ticketing, lead on-site installations, produce reports and documentation, and coordinate with program and vendor stakeholders.

Provide maintenance, troubleshooting, and enhancements for EMS/SCADA applications, databases, networks, and infrastructure. Support installations, change management, testing, vendor coordination, and user support for operational technology systems.

The role involves designing, configuring, and enhancing ITSM solutions on the ServiceNow platform, focusing on ITIL-aligned digital workflows and client engagement.