Top IT Support & Helpdesk Jobs in Columbus, OH

Install and maintain nurse-call systems at customer sites. Perform repairs, maintenance, and modifications, while ensuring excellent customer service and safety compliance.

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

Provide technical support for Zscaler products focusing on troubleshooting security and networking issues while ensuring client satisfaction and operational excellence.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

The role involves designing, configuring, and enhancing ITSM solutions on the ServiceNow platform, focusing on ITIL-aligned digital workflows and client engagement.

Support hardware and software in warehouse operations (receiving, picking, packing, shipping). Troubleshoot escalated technical issues, perform repairs, document and close tickets, provide end-user training, assist reporting and intranet support, and recommend process improvements.

The Telecommunications Specialist will provide support for an enterprise telecommunications environment, focusing on call center operations, system monitoring, and user training. They will manage VOIP systems, troubleshoot issues, and document processes.