Top IT Support & Helpdesk Jobs in Columbus, OH

Perform AIX environment performance tuning, GPFS architecture/design, installation, upgrades, tuning, LUN resizing/migration. Administer high-performance clusters, IBM Power virtualization (LPAR/VIOS), capacity management, architecture, large Unix infrastructure management, service monitoring/SLA, scripting, troubleshooting, and documentation.

Administer and maintain Oracle Fusion Middleware on Linux, create and run VMware instances, patch and upgrade middleware, monitor performance, perform troubleshooting and root cause analysis, maintain documentation, and implement proactive system monitoring.

Create, revise, and maintain user and technical documentation for multiple IT applications; manage documentation libraries, templates, version control, and service requests; coordinate with Finance, IT, PMO, and application teams; develop documentation plans, metrics, and status reporting; ensure consistency and quality across materials.

Provide 24/7 middleware administration and support for enterprise web applications: install, configure, monitor, tune performance, build RPMs on Linux, perform root-cause analysis, resolve tickets, build environments, maintain documentation, and mentor junior engineers.

Provide level 2/3 technical support for fulfillment center operations: troubleshoot desktops, tablets, networks, scanners, printers, rack/unrack network/server equipment, manage IT inventory, create documentation, support deployments, and collaborate with remote network and operational teams.

Owns administration, governance, optimization, integrations, security, and support for NetSuite and related finance systems. Translates accounting and finance requirements into scalable solutions, improves close and reporting processes, manages consultants and vendors, supports acquisitions and integrations, and ensures SOX compliance, audit readiness, access controls, testing, documentation, and user adoption.

Administers and configures Salesforce, including user access, security, objects, automation, reports, dashboards, testing, deployments, and release preparation. Investigates application issues, maintains environments, supports audits and access reviews, documents procedures, and partners with Product Owners, Security, IT Support, and Software Engineering. The role independently handles in-scope configuration decisions while escalating privileged access changes and complex development.

Provides L2 production support for enterprise healthcare applications, including incident management, troubleshooting, root cause analysis, SQL-based data corrections, configuration management, and customer communication. Collaborates with development, infrastructure, DBA, and product teams to resolve complex issues, coordinate fixes, maintain SLAs, and improve support processes through automation, monitoring, and alerting.

Provides remote technical support to more than 50 veterinary practice locations. Responsibilities include troubleshooting hardware, software, networks, practice management systems, VoIP, and cloud tools; managing onboarding, offboarding, accounts, devices, and IT assets; documenting tickets; supporting Intune and Autopilot deployments; training users; coordinating vendors; and escalating complex issues. The role is primarily remote but may require occasional clinic travel and evening or weekend availability.

Provide day-to-day IT support for US employees, manage onboarding and offboarding, administer Mac devices through MDM, and manage identity and access in Okta and Google Workspace or M365. Maintain device inventory, write knowledge-base content, and build AI-powered automations to reduce repetitive support work. Escalate complex or security-related issues while collaborating with the Israel-based IT team.