Top IT Support & Helpdesk Jobs in Columbus, OH

Provide application support to customers by investigating, managing, tracking, and closing support issues related to database and application functionality. Contribute to and maintain knowledge base and documentation, support user forums, deliver virtual and onsite product training, liaise with product and engineering teams for escalations, and recommend process improvements.

Provide Tier 3 escalated help-desk support for AssetWorks and third-party systems. Perform installs/upgrades, maintain hosted/on-prem environments, troubleshoot databases, web servers, Crystal Reports, and networks, analyze logs, manage escalated tickets, create knowledge-base content, mentor staff, and provide rotating after-hours support.

Provide front-line IT service desk support for global employees: triage and resolve tickets, manage Okta and Google Workspace lifecycles, deploy and troubleshoot macOS and mobile devices via Jamf, support VPN/Cloudflare One remote access, use AI tools to automate workflows, assist onboarding/offboarding, and train employees on technologies.

Provide remote phone and email technical support for cash recycling machines, diagnosing hardware and software issues, guiding users and field technicians, documenting tickets, following scripts and escalating complex problems.

Provide remote technical support for Cellebrite software to Americas customers via phone, email, and chat; troubleshoot issues, manage CRM cases, meet SLAs/KPIs, collaborate with internal teams, and maintain high CSAT.

Support jury research, mock trials, and focus groups by configuring and operating trial presentation and data-collection technology, managing AV logistics, capturing and editing video, building OnCue databases, troubleshooting live presentations, and coordinating with research and litigation teams. Frequent travel (40-50%) for on-site sessions required.

Administer and maintain VA enterprise infrastructure: Windows/Linux servers, VMware hosts, storage and backup systems. Perform patching, backups/restores, provisioning, troubleshooting, SCCM testing, incident response, documentation, and occasional after-hours/on-site support to ensure availability, security, and recoverability for 35,000+ users.

Administer and support Oracle Engineered Systems (OPA, Exadata, ODA, ZFS), manage networking and Linux environments, troubleshoot complex infrastructure incidents, perform maintenance and upgrades, support project delivery and documentation, and improve platform resilience, automation, and monitoring while collaborating with cross-functional teams.

Provide hands-on cloud and system administration, monitoring, and 24x7 operational support. Detect, triage, and escalate incidents, coordinate cross-team response, restore services, maintain observability, automate routine tasks, and contribute to post-incident reviews and continuous improvement within a VA mission environment.

Administer and configure IndySoft across a national lab network: manage users, templates, equipment profiles, data migrations, integrations (APIs/NetSuite/Salesforce), run SQL queries for data quality, provide user support and documentation, and recommend improvements and automations.