Top IT Support & Helpdesk Jobs in Columbus, OH

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Administers and secures servers, networks, storage, operating systems, cloud systems, backups, databases, telephony, and end-user devices. Provides help desk support, troubleshoots hardware and software, performs installations and maintenance, manages Microsoft environments, develops PowerShell and Power Automate automation, and creates technical documentation. Participates in IT projects, supports software and hardware rollouts, maintains system security, and participates in an on-call rotation, including occasional evening and weekend work.

Administer and support PeopleSoft environments including installation, configuration, upgrades/patching, performance tuning, integrations (Integration Broker, IAM/MFA), ElasticSearch implementation, environment builds, monitoring, troubleshooting, and cross-team coordination to maintain high-availability HRMS systems.

Acts as a liaison between IT and business teams to gather requirements, define technical solutions, conduct testing, and enhance enterprise applications. Troubleshoots application issues using ServiceNow and supports software lifecycle activities. Serves as an IT and telecommunications site lead for power generation facilities, managing field execution, system assessments, network and telecom installation, diagnostics, documentation, cybersecurity compliance, and critical infrastructure uptime.

Provides advanced onsite and remote desktop support for enterprise users, troubleshooting Windows workstations, software, hardware, printers, peripherals, profiles, applications, and basic network issues. Manages incidents through ServiceNow, analyzes Microsoft application logs, maintains asset inventories, and creates support documentation. The role also leads escalations, mentors support staff, drives continuous improvement, administers application access, and manages relationships with third-party suppliers.

Provides 24/7 administrative monitoring and Tier 1 support for VTC, AV, SBC/CUBE, SIP, IPTV, digital signage, and collaboration infrastructure. Monitors sessions and system health, gathers logs, documents incidents, escalates engineering issues, supports audits, E911 validation, continuity testing, equipment administration, content publishing workflows, documentation, change management, and vulnerability remediation. Requires three years of VTC or collaboration operations experience, DoD IA and CE certifications, and an IT-I Critical Sensitive or Tier 5 clearance.

Provides second-level technical support for business telecommunications, networking, data center, cloud, and connectivity services. Troubleshoots customer and carrier issues, monitors critical infrastructure and networks, manages tickets, coordinates with customers, vendors, technicians, and internal teams, and documents resolutions. Supports product testing and implementation while assisting with data center equipment, security, power, HVAC, and hands-and-feet requests. The role operates onsite in a 24/7 environment with scheduled shifts and on-call rotations.

Provides on-site Level 1 and Level 2 IT support across multiple offices. Responsibilities include resolving and documenting employee incidents, maintaining workstations, operating systems, applications, and network devices, improving helpdesk processes, supporting internal IT controls, creating knowledgebase content, and administering network security access. The role requires domestic and international travel of up to 10% and is based full-time in Columbus, Ohio.