Top Operations & Support Jobs in Columbus, OH

Leads the development and optimization of workforce management operations, including forecasting, capacity planning, staffing models, scheduling, SOPs, dashboards, and real-time performance adjustments. Partners with operations, finance, and clinical leadership to meet service-level and appointment completion targets. Drives cross-functional process and product improvements while monitoring KPIs, analyzing trends, and refining workforce systems and workflows.

Provides second-tier technical support for accounting-related software applications through phone, web, and email. Diagnoses and resolves customer issues, handles escalations, maintains customer communication, uses and improves Knowledge Base content, identifies system defects, and collaborates with cross-functional teams. The role requires accounting or finance industry knowledge, strong communication and organizational skills, and at least four years of software support experience.

Own Toloka’s go-to-market strategy, commercial offerings, cross-functional process launches, and executive revenue reporting. Partner with the CSO on market decisions, pricing, resource allocation, board preparation, and business reviews. Build reliable models and reporting covering bookings, revenue, pipeline, forecast, and margin. The role requires strong quantitative skills, understanding of AI model training and evaluation, and experience operating across Sales, Delivery, Legal, and Finance.

Translate, review, copy-edit, and quality-assure Punjabi content in Gurumukhi and Shahmukhi. Maintain glossaries, style guides, and other language assets; resolve linguistic queries; provide translator feedback; support linguist onboarding and training; improve review processes; and meet quality and productivity KPIs while collaborating with global teams.

Lead sa.global’s North American country operations, translating global strategy into local execution. Own shared P&L performance, revenue growth, delivery quality, client outcomes, regulatory compliance, workforce planning, and cross-functional alignment. Champion AI-enabled offerings and ways of working, represent the company with clients and partners, and serve as the senior in-country leader connecting global functions with local commercial and operational realities.

The Follow Up Specialist role is responsible for conducting follow-up activities and supporting ongoing customer or business communications. The limited job description does not provide additional details about specific duties, qualifications, tools, or work environment.

Own and prioritize a customer support queue, diagnose configuration, API, integration, logging, and data-mapping issues, and resolve incidents within SLAs. Serve as a dedicated contact for accounts, provide Tier 2 and 3 partner support, manage compliance operations involving I-9 and E-Verify, and support customer implementations. Build AI agents, automations, knowledge articles, and runbooks to improve support efficiency and prevent recurring issues.

Maintains accurate applicant records, monitors candidate progress through the recruiting workflow, identifies stalled applications, follows up with recruiters, reports data issues, and prepares daily and weekly recruiting reports. The role requires CRM or applicant tracking system experience, spreadsheet skills, strong attention to detail, clear communication, reliable internet, and availability during US Central business hours.

Provides technical support for dental-office software and computer technology. Diagnoses and resolves customer issues through phone, email, chat, and live-line channels; documents contacts and resolutions in CRM; manages escalations; performs data analysis, editing, and conversions; follows HIPAA guidelines; contributes to knowledge-base documentation, product feedback, training, and proactive customer outreach.

Reviews learner and instructor reports about live CompTIA certification products, verifies whether issues are genuine defects or misunderstandings, resolves or escalates tickets within three days, documents evidence-based findings, flags lab and courseware defects for engineering, and identifies recurring issues for earlier support handling.