About You
You are a person who is passionate about timely and effective follow-up on outstanding insurance claims to ensure accurate and prompt reimbursement. In the role of Follow Up Specialist, you will be responsible for analyzing account activity, investigating denied or unpaid claims, and working with insurance payers and internal departments to resolve issues and expedite payment.
- Tell us about your experience with Follow Up.
- Are you a team player and a self-motivator?
- What is your experience with conducting business in a way that is credit to a company?
- We are counting on you to manage multiple projects using your problem-solving skills.
- We are looking for someone UNCOMMON. What is uncommon about you?
Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.
About The Position
- Follow up on assigned insurance claims to ensure timely and accurate payment.
- Review Explanation of Benefits (EOBs) and remittance advice for payment accuracy and claim status.
- Contact insurance companies via phone, web portals, or written communication to resolve claim issues.
- Identify and appeal denied or underpaid claims based on payer guidelines and documentation.
- Collaborate with billing, coding, and clinical staff to obtain necessary documentation for claims resolution.
- Update patient account notes in the billing system with clear and concise follow-up actions and outcomes.
- Monitor aging reports and prioritize work based on payer deadlines and account balance.
- Ensure compliance with federal, state, and payer-specific regulations and policies.
- Meet individual and team performance goals, including productivity and quality standards.
- Participate in departmental meetings, training sessions, and quality improvement initiatives as required.
Minimum Requirements:
- High school diploma or equivalent required; Associate's degree in healthcare or business preferred.
- Minimum of 2 years of experience in medical billing, insurance follow-up, or revenue cycle operations.
- Knowledge of insurance payer requirements, CPT/ICD coding, and medical terminology.
- Strong understanding of healthcare claim submission and adjudication processes.
- Experience working with electronic health records (EHRs) and billing systems (e.g., Epic, Meditech, Artiva, etc.).
- Excellent verbal and written communication skills.
- Ability to work independently, manage time effectively, and handle multiple priorities.
- Strong analytical and problem-solving skills
- Bilingual in English/Spanish
About Us
You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and make the lives of the people we work with better. As we continue to experience exponential growth, we are looking for uncommon individuals to enhance our vision. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a consistent annual Best Places to Work organization. We need uncommon leaders with uncommon qualities to shape our uncommon culture and achieve our uncommon mission.
About the Benefits
When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself. Signature believes in fully developing each one of our Associates. Our performance-driven philosophy boasts competitive pay and additional position specific incentives, where world-class training and development, resources, and events drive our award-winning culture where everyone thrives.
- Health Insurance
- Fully Paid Life Insurance
- Fully Paid Short- & Long-Term Disability
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Professional Development and Tuition Assistance Program
- 401(k) Program with Employer Match
- U.S. Citizenship or naturalized citizenship is required for this position.
- All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.
- Signature Performance requires candidates to participate in interviews with their camera enabled. Interviews may be recorded for evaluation, training, quality assurance, and hiring purposes. Candidates will be provided the opportunity to consent during the application process and notified before recording begins. These requirements are applied consistently to all applicants and are a condition of participation in the selection process. Failure to meet these requirements may result in removal from consideration. Candidates who have questions, concerns or require accommodation regarding recording should notify the Talent Attraction & Strategy team before proceeding.
- U.S. Citizenship or naturalized citizenship is required for this position.
- All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.
- Signature Performance requires candidates to participate in interviews with their camera enabled. Interviews may be recorded for evaluation, training, quality assurance, and hiring purposes. Candidates will be provided the opportunity to consent during the application process and notified before recording begins. These requirements are applied consistently to all applicants and are a condition of participation in the selection process. Failure to meet these requirements may result in removal from consideration. Candidates who have questions, concerns or require accommodation regarding recording should notify the Talent Attraction & Strategy team before proceeding.
$23.00 - $26.00/Hour
Signature Performance, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Signature Performance, Inc. and has not been reviewed or approved by Signature Performance, Inc..
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Healthcare Strength — Healthcare coverage is described as broad, with medical, dental, and vision insurance plus mental-health-friendly resources, complemented by paid life insurance and short- and long-term disability.
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Retirement Support — Retirement benefits include a 401(k) with employer matching as part of a competitive overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings highlight mental-health-oriented programs and supportive resources, alongside work flexibility through a hybrid model spanning many locations.
Signature Performance, Inc. Insights
What We Do
The healthcare system in the United States is arguably the most advanced in the world. However, administrative challenges are complicated and deeply woven into our healthcare system resulting in some of the highest healthcare administrative costs in the world. Signature Performance is an industry leader in reducing healthcare administrative costs for private and public healthcare sectors. Our extensive track record over the last 21 years proves we can tackle any administrative burden with a thoughtful and strategic approach. Our unmatched experience in serving both the Federal and Commercial sectors of healthcare allows us to implement innovative solutions for every administrative demand. Developing solutions that result in greater efficiency is what we do best so clients and patients can receive the care they deserve. Living our core values of passion, integrity, courage and respect motivates us towards success. With Signature on your side, you gain a team of industry experts who deliver powerful results. We create a performance experience on which we are proud to place our Signature.
