Top Operations & Support Jobs in Columbus, OH

Leads production technology support for enterprise document and content management systems across on-premises and cloud environments. Oversees service stability, incident, problem, and change management; monitors systems with Splunk; performs root cause analysis; builds automation; and improves operational workflows using AI-assisted tools. Collaborates with developers, business users, and production management teams while optimizing infrastructure performance, cost, resiliency, security, and auditability.

Provides inbound phone support to residential customers, troubleshoots internet and voice service issues, handles basic billing inquiries and payments, and resolves problems while delivering professional customer service. The role operates in a 24/7 call center environment with varied schedules, including nights, weekends, and holidays.

The Forklift Operator is responsible for transporting inventory using various lift equipment, and ensuring safety and efficiency in a high-paced warehouse environment.

Handles Auto and Property claims intake, accurately documenting First Notice of Loss information, interpreting policy coverage, guiding customers, coordinating towing and rental services, and advancing claims toward timely resolution. The role requires empathetic communication, critical thinking, accurate documentation, compliance, and collaboration with internal teams and external vendors. Work is remote within 50 miles of a designated claims office and may include afternoon, evening, and rotating weekend shifts.

Install and maintain nurse-call systems at customer sites. Perform repairs, maintenance, and modifications, while ensuring excellent customer service and safety compliance.

Handles incoming owner-relations calls involving revenue, land, division orders, joint interest billing, accounts receivable, and accounts payable. Logs and follows up on inquiries, resolves customer issues, builds client trust, manages difficult interactions professionally, and provides accurate, timely responses by phone and email. The role also involves cross-training and collaboration to improve customer experience and business operations.

Supports GitLab’s partner ecosystem operations from account setup and deal registration through quoting, ordering, and post-sales support. The role manages Salesforce and partner-system data, processes partner transactions, monitors workflows, builds dashboards, resolves standard issues, supports compliance and month-end controls, and improves processes through documentation, automation, and self-service. It also provides operational guidance, training, and communications to partners, sellers, and cross-functional teams.

Administer and optimize the company’s MarTech stack, including configurations, builds, testing, troubleshooting, data flows, and integrations. Develop AI-powered workflows for marketing-sales handoffs and monitoring, implement data governance and quality controls, configure cross-platform signals and messaging, and enable marketing stakeholders on tools and best practices. The role collaborates with IT, enterprise systems, product, data, sales, and marketing teams.

Owns end-to-end quote-to-cash and renewal operations in Salesforce CPQ, including deal structuring, pricing governance, approvals, contract validation, order accuracy, and revenue alignment. Partners with Sales, Finance, Legal, Customer Success, and Revenue Operations to protect revenue integrity, reduce errors, support audits, and improve processes, integrations, and automation in a fast-paced SaaS environment.

Leads Care Managers and Care Specialists, ensuring high-quality, consistent user support. Responsibilities include setting expectations, coaching, reviewing call and chat quality, managing escalations, analyzing performance data, improving workflows, supporting training and onboarding, and representing frontline needs cross-functionally. The role also handles select complex user cases and promotes a culture of empathy, accountability, inclusion, and continuous improvement.