Top Operations & Support Jobs in Columbus, OH

Supports customer service operations by coaching and mentoring representatives, assisting with training and calibrations, monitoring customer interactions, handling escalations, clarifying processes, and providing performance feedback. Collaborates with team leaders, trainers, and quality analysts to improve service quality, compliance, performance metrics, and client target achievement. Requires flexibility for rotational shifts, weekends, and public holidays.

Provides advanced administrative and executive support to the Head of Consumer Credit Management & Decision Sciences and leadership team. Responsibilities include complex calendar management, meeting and event coordination, domestic and international travel arrangements, expense reporting, executive communications, presentations, confidential records, leadership meeting follow-up, and transformation initiative coordination. The role requires strong judgment, organization, discretion, communication skills, executive presence, and the ability to manage shifting priorities in a hybrid environment.

Manages document and claims workflows, including processing, quality checking, routing, status assignment, file intake and output, data entry, and discrepancy resolution. Maintains import queues, reconciles balances, validates charges, monitors file-sharing accuracy, and submits service tickets for system issues. Analyzes document and claims trends and communicates operational updates to internal teams while supporting efficient, compliant document management.

Provides high-level administrative and operational support to four Vice Presidents in R&D Oncology. Responsibilities include complex calendar and travel management, expense reconciliation, communications coordination, meeting and event logistics, deadline tracking, purchase orders, invoices, onboarding, organizational records, and coordination with Facilities, IT, and HR. The role also supports the CMO Executive Assistant and requires confidentiality, strong organization, cross-time-zone collaboration, and periodic onsite attendance near Marlborough, Massachusetts.

Provide billing support to technical customers across EMEA, resolving payment failures, invoice issues, extensions, disputes, and usage questions. Triage and escalate cases, communicate with technical and non-technical audiences, identify recurring problems, improve support workflows, and contribute to tooling, product enhancements, issue reproduction, and test coverage in a distributed async environment.

Provides L2 production support for enterprise healthcare applications, including incident management, troubleshooting, root cause analysis, SQL-based data corrections, configuration management, and customer communication. Collaborates with development, infrastructure, DBA, and product teams to resolve complex issues, coordinate fixes, maintain SLAs, and improve support processes through automation, monitoring, and alerting.

Provide day-to-day IT support for US employees, manage onboarding and offboarding, administer Mac devices through MDM, and manage identity and access in Okta and Google Workspace or M365. Maintain device inventory, write knowledge-base content, and build AI-powered automations to reduce repetitive support work. Escalate complex or security-related issues while collaborating with the Israel-based IT team.

Lead staffing operations across multiple markets by managing Staffing Liaisons, aligning caregiver capacity with client demand, improving workforce utilization, reducing open client hours, and strengthening staffing performance. Responsibilities include workforce planning, capacity forecasting, KPI and dashboard management, data analysis, recruiting alignment, process improvement, workflow optimization, and cross-functional collaboration with clinical, intake, onboarding, scheduling, and operational teams.

Own end-to-end IT operations for a globally distributed workforce, including cross-platform support, MDM administration, patch management, endpoint security, SaaS and identity access, onboarding and offboarding, automation, asset inventory, procurement, and cloud/IaC collaboration. The role requires strong macOS, Windows, and Linux expertise, participation in weekend on-call rotation, and experience improving secure, scalable IT systems in a remote environment.

Leads operational performance management for mission-critical data center operations. Establishes KPIs, scorecards, dashboards, and SLA governance; analyzes asset, maintenance, reliability, and service delivery trends; and drives continuous improvement initiatives. Partners with site operations, engineering, maintenance, reliability, IT, quality, compliance, and business teams to improve efficiency, resilience, compliance, customer satisfaction, and operational outcomes. Supports executive reporting, client governance reviews, benchmarking, incident analysis, and corrective action validation.