Top Operations & Support Jobs in Columbus, OH

Monitors patient, provider, and client calls against quality standards; provides floor and leadership support; conducts quality calibration sessions; analyzes quality trends; prepares management reports; and participates in service-improvement projects. The role also handles routine calls, source and email reviews, training, evaluations, and other program-support activities.

Prepares, sorts, and scans hardcopy documents into high-quality electronic images while meeting daily production goals. Maintains document order, follows imaging procedures, completes tracking documentation, communicates production updates, and keeps the work area clean. Requires attention to detail, accuracy, sustained productivity, English communication skills, independent work ability, and lifting up to 50 pounds. This is a temp-to-hire position with a 5:30 a.m. to 2:00 p.m. shift.

Leads enterprise major incident response, service restoration, incident communications, escalation, and post-incident reviews. Coordinates infrastructure, application, cloud, security, network, and vendor teams while ensuring SLA compliance and accurate ServiceNow documentation. Develops monitoring, alerting, dashboards, automation, runbooks, and reliability improvements using cloud, observability, ITIL, and SRE practices. Participates in 24x7 on-call rotations and supports resiliency, compliance, and operational reporting.

Own Salesforce CRM data quality for restaurant accounts and contacts by cleaning, deduplicating, enriching, and standardizing records at scale. Build AI-assisted and automated workflows, manage enrichment vendors, verify contacts and restaurant technology, establish data governance rules, create data-health dashboards, and support segmentation, territory alignment, and campaign targeting. Partner with Sales, Marketing, and Sales Operations to ensure representatives can rely on accurate, actionable CRM data.

Leads the Business Systems and Automation team, manages Salesforce Administrators, and partners with stakeholders to design scalable technology solutions. Oversees process improvement using Salesforce and Microsoft Power Platform tools, supports strategic technology initiatives, maintains systems documentation, and ensures data integrity, security, compliance, and optimized automation performance. The role also involves team development, requirements gathering, cross-functional project leadership, and stakeholder communication.

Build and operate Redis’s GTM enablement infrastructure, including just-in-time workflows, measurement frameworks, dashboards, field communications, and Sales Kickoff programs. Partner cross-functionally to connect enablement activities with business outcomes, improve data quality, identify skill gaps, and drive adoption. Develop practical AI enablement, governance, workflows, and role-based learning for GTM teams. Manage complex programs, stakeholders, systems, and communications while creating scalable, measurable operating processes.

Coordinates Global Risk programs, projects, reporting, tools, systems, training, events, vendors, and operational workflows. The role tracks priorities, improves processes, supports risk-management request intake, facilitates cross-functional collaboration, manages contractors and subscriptions, and enables leadership through scheduling, communications, documentation, and follow-through. Success requires exceptional organization, discretion, empathy, project management, process improvement, and the ability to manage complex global stakeholders and competing priorities.

Manages operational success for university partnerships, serving as the primary liaison between partners and internal teams. Leads program launches, coordinates deliverables, resolves operational issues, improves processes, supports change adoption, analyzes partner data, and maintains reporting and documentation. The role focuses on partner satisfaction, student lifecycle performance, operational scalability, and program growth in an education technology environment.

Owns administration, governance, optimization, integrations, security, and support for NetSuite and related finance systems. Translates accounting and finance requirements into scalable solutions, improves close and reporting processes, manages consultants and vendors, supports acquisitions and integrations, and ensures SOX compliance, audit readiness, access controls, testing, documentation, and user adoption.

Provides frontline SaaS client support through phone, chat, and tickets. Investigates and resolves product issues, educates clients on workflows and best practices, documents interactions, applies KCS practices, identifies knowledge gaps, and escalates issues appropriately. Collaborates with internal teams to improve client outcomes and support quality. Requires strong communication, troubleshooting, organization, technical aptitude, and the ability to manage multiple priorities remotely.