Top Operations & Support Jobs in Columbus, OH

Owns the company’s finance and accounting operations, including bookkeeping, reconciliations, payroll coordination, invoicing, financial modeling, and vendor accounting relationships. Also manages HR administration, employee support, legal and compliance coordination, office operations, executive support, recruiting coordination, and vendors. The role requires strong attention to detail, judgment, urgency, and broad ownership across startup operations.

Leads customer experience operations across a global BPO network. Oversees daily service delivery, vendor accountability, performance optimization, workforce planning, access management, SOP adherence, and operational improvement plans. Analyzes contact center metrics such as SLA, AHT, occupancy, CSAT, and shrinkage to drive real-time corrective actions. Executes change management, supports automation and AI initiatives, and connects frontline operations with internal CX leadership.

Lead quality and standards policy for Airbnb’s host and guest marketplace. Develop scalable policy frameworks, guide enforcement-system operationalization, collaborate with Product, Legal, Community Support, and Supply teams, and use data, research, and community insights to improve policies. The role requires expertise in two-sided marketplaces, reviews and reputation systems, consumer protection, cross-functional leadership, strategic judgment, and executive communication.

Owns operational processes for MSSP, MSP, and Telco partners, including onboarding, activation, licensing, provisioning, usage, billing, renewals, reporting, and recurring revenue visibility. Builds scalable workflows, dashboards, controls, SLAs, and automation while improving data quality and partner lifecycle management. Coordinates cross-functional execution across Channel, Sales, Revenue Operations, Finance, Legal, Product, and Customer Success, and leads operating reviews, escalations, and process improvements.

Administer and optimize Salesforce and related business platforms across Sales, Sales Operations, Product, support, enablement, eSignature, and project management functions. Document processes, requirements, workflows, and administrative best practices; support platform consolidation, data migrations, project planning, stakeholder workshops, change management, and cross-functional transformation initiatives.

The Technical Implementation Manager coordinates the client implementation process, leading discovery sessions, designing solutions, training teams, and ensuring successful project execution across multiple stakeholders.

Leads two vertical software businesses with full ownership of revenue, retention, profitability, cash management, product direction, organizational structure, and customer relationships. Builds repeatable sales and renewal motions, manages public-sector procurement, allocates capital across functions, evaluates teams, and sets coordinated product strategies while preserving each business’s identity. The role requires hands-on selling, P&L leadership, founder-transition experience, and approximately one week of travel per month.

Build and maintain the technical infrastructure powering MNTN’s go-to-market motion. Responsibilities include lead routing, web form integrations, campaign automation, email deliverability, cross-system API integrations, AI-assisted workflows, trigger architecture, and SQL/BigQuery-based monitoring. The role diagnoses system failures, improves data quality, and partners with Marketing Operations to connect marketing, sales, and data platforms.

Executive leader responsible for Sedgman’s Americas strategy, growth, client relationships, project delivery governance, P&L performance, risk management, and operational execution. The role focuses on expanding minerals processing and critical minerals work across North and South America, developing partnerships and acquisitions, strengthening senior leadership capability, and ensuring compliant, profitable, and sustainable regional performance.

Lead local driver recruitment and onboarding by building a 500+ interested-driver list, support day-to-day local operations, and act as OMNI's regional point of contact.