Top Operations & Support Jobs in Columbus, OH

Monitors CFE exam administration and proctoring activities, investigates candidate misconduct and security breaches, analyzes suspicious exam trends, audits completed sessions, and documents findings. The role manages vendor relationships, maintains incident records, researches certification standards, updates procedures, supports exam administration, and communicates with candidates and stakeholders. It also contributes to investigations involving unauthorized use of protected exam materials and recommends preventive process improvements.

Manage public and in-house training logistics from registration through completion. Responsibilities include handling participant inquiries, administering Arlo courses, processing invoices, managing participant and financial data in Salesforce and other systems, coordinating trainers and accommodations, supporting in-person training logistics, maintaining accurate records, and improving processes. The role requires consistent execution in a high-volume, routine environment, with occasional reporting, vendor coordination, special projects, and phone support.

The Follow Up Specialist position requires eligible U.S. work status and completion of all work within the United States, including Alaska and Hawaii. Compensation is $23 to $27 per hour, with tier placement based on experience, competencies, education, certifications, and qualifications.

Build and sustain engagement in MWEG Central, an online community; develop programming, prompts, and volunteer support; manage member-facing communication systems; serve as the in-house Circle expert; coordinate across departments; supervise course creation and member experience specialists; and support the director of communities as deputy.

Manage customer contract execution, pricing accuracy, expiration dates, and contract data in ERP systems. Monitor tier compliance and contract performance, prepare governance and audit documentation, collaborate with Sales and Corporate Accounts to resolve discrepancies, and identify process improvements. Calculate rebate accruals and GPO administrative fees while supporting pricing and contracting operations. Requires strong organization, attention to detail, communication, and multitasking skills.

Leads the global Community Management and Customer Support vision for an unannounced live-service game. Builds player feedback loops, support operations, scalable processes, launch communications, community health metrics, and cross-functional partnerships. Establishes both functions from the ground up, manages external partners, represents player needs to executives and development teams, and guides strategy across development, beta, launch, and live operations.

Senior IT operations leader shaping enterprise operational strategy, disaster recovery, and infrastructure roadmaps. Leads large cross-functional programs, governs standards, advises executives, manages vendor strategy, and mentors engineering staff to improve reliability, performance, and continuity.

Serves as a strategic partner to founders and executives by managing priorities, filtering decisions, translating vision into organizational action, preparing high-stakes meetings, synthesizing business reporting, coordinating stakeholders, identifying risks, supporting planning and resource allocation, drafting executive communications, managing confidential information, and leading special projects. The role also owns client satisfaction and evaluates whether engagements continue to meet evolving executive needs.

Owns the end-to-end Problem Management lifecycle for recurring and high-impact incidents affecting warehouse automation systems. Leads root-cause analysis, maintains problem records and known-error documentation, coordinates corrective and preventive actions, supports major incidents, and validates permanent fixes. Investigates issues across WES, WCS, WMS, PLCs, robotics, infrastructure, databases, networks, and integrations. Partners with engineering, operations, support, customers, and vendors while coordinating change and release activities to improve reliability and reduce operational disruption.

Provide remote, high-touch support to clinical trial sites using credentialing, authentication, and clinical technology platforms. Guide users through MFA enrollment, troubleshoot login and identity verification issues, conduct virtual training, monitor adoption metrics, document resolutions, escalate complex problems, and collaborate with sponsor, product, and technical teams. The role supports system migrations, user adoption, and uninterrupted access to clinical trial technologies while improving support resources and workflows.