Top Operations & Support Jobs in Columbus, OH

Provides first-line support to clients seeking mental health care through phone, email, and chat. Conducts needs assessments, explains benefits and services, answers product and technical questions, identifies safety concerns, and escalates cases to clinical teams. The role operates in a high-volume contact center environment with evening, overnight, weekend, and holiday shifts.

Administer and enhance Apartment Life’s HubSpot environment, integrations, automations, workflows, permissions, data structures, dashboards, and reporting. Handle helpdesk requests, data cleanup, audits, system-generated work, onboarding and offboarding, and synchronization issues. Build and test Node.js workflow actions and API integrations, maintain system stability and data integrity, document solutions, and collaborate with technology leadership and cross-functional teams in a fully remote environment.

Prepares automotive repair and total-loss appraisals, reinspects vehicles, authorizes supplemental repairs and payments, processes physical-damage claims, manages salvage, and negotiates settlements with insureds, claimants, and vendors. The role also supports subrogation and special investigations, maintains current auto-repair expertise, and works independently while meeting company procedures and quality standards.

Supports the maintenance, revision, approval, repository management, and online posting of organizational forms and correspondence. Coordinates print and direct-mail campaigns, production schedules, vendor instructions, estimates, inventory, fulfillment materials, and issue resolution. Partners with internal teams, vendors, and technology groups to ensure accuracy, compliance with procedures, budget alignment, and timely delivery of outgoing communications.

Owns and administers Costpoint and related financial systems, leading configuration, integrations, troubleshooting, reporting, data models, automation, and technical solution design. Translates finance business needs into system enhancements, manages data flows and reconciliation, resolves complex issues, supports audit readiness, and mentors junior administrators. Partners with Finance, Accounting, IT, and leadership while supporting Agile delivery and continuous improvement.

Supports product operations across software releases, launches, localization, support knowledge, partner communications, enablement, and business operations. Coordinates readiness checks, release notes, documentation, issue routing, training environments, portfolio hygiene, and operating metrics. Improves cross-functional processes and applies AI to automate triage, documentation, and reporting. Works with support, customer success, sales, marketing, content, localization, and international teams.

Manages strategic business relationships with military engagement stakeholders, business functions, technology teams, and leadership. Responsibilities include qualifying demand, prioritizing initiatives, managing backlogs and value realization, driving stakeholder communication and adoption, mitigating relationship risks, and leading change across a global, matrixed organization. The role requires advanced partnership management, strategic planning, service management, executive communication, and cross-functional collaboration, with domestic and international travel as needed.

Advises students on Veteran Education Benefits, certifies enrollments with the VA, evaluates eligibility, processes documentation and payments, reconciles records, interprets regulations, updates PeopleSoft, and resolves student issues. The role coordinates with university departments and VA offices, maintains confidential records, supports compliance and policy improvements, and communicates with students through phone, email, text, and chat. Some travel to VA training conferences may be required.

Leads AGA’s membership strategy and operations, driving acquisition, retention, renewal, engagement, member service, and measurable growth. Oversees membership marketing partnerships, analytics, budgets, staff, committees, and cross-functional initiatives. Uses member research, dashboards, association management systems, and financial performance data to guide decisions and improve the member experience.

Provides senior-level technical support to top-tier customers using Ping Identity products. Responsibilities include troubleshooting, root-cause analysis, issue resolution, customer communication, bug reproduction, escalation leadership, cross-functional collaboration, documentation, mentoring, queue management, and process improvement. The role requires expertise in REST APIs, SSL/TLS, networking, Linux, virtualization, cloud platforms, and identity and access management, with Thursday-to-Monday shifted scheduling and weekend or holiday coverage.