Top Operations & Support Jobs in Columbus, OH

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Provides onsite help desk and account administration support, including application and network access assignments, password resets, account deletion and disabling, privileged access management, and account cleanup. Supports users through phone, messaging, and in-person interactions. Assists with endpoint deployment, new device configuration and delivery, e-recycling preparation, and ITSM operations.

Own partner operations from deal support and onboarding through hardware deployment, support, performance reporting, quality monitoring, payments, and reconciliation. Build repeatable processes, tools, scorecards, and playbooks across regions while coordinating with product, engineering, finance, hardware, and logistics teams to maintain partner output and resolve issues.

Provides customer and internal support for product questions, availability, usage, and basic troubleshooting. Documents inquiries and issues, maintains product information and FAQs, prepares support materials, follows up with customers, escalates complex concerns, and communicates recurring feedback to management. Coordinates with sales, operations, and customer service teams while delivering clear, patient, and professional assistance.

Provides customer assistance through email, phone, chat, and other channels; answers questions, resolves issues, documents interactions, maintains customer records, follows up on outstanding concerns, escalates complex cases, and shares recurring customer feedback with internal teams. The role requires strong communication, organization, problem-solving, attention to detail, confidentiality, and the ability to work independently in a remote environment.

Analyzes operational processes, workflows, performance data, and KPIs to identify inefficiencies and improvement opportunities. Collects and validates data, prepares reports and dashboards, documents processes, and communicates findings to stakeholders. Collaborates with internal teams on operational improvements, project coordination, and procedure development while maintaining data accuracy and confidentiality.

Establishes and runs a continuous improvement operating rhythm for AI transformation engagements. The role uses adoption and operational signals to redesign workflows, refine prompts and agents, embed standard work, facilitate improvement events, retire low-value solutions, and direct investment toward high-ROI capabilities. It also transfers continuous improvement practices, tooling, and cadences to customer teams so gains remain durable after the engagement ends.

Leads high-severity incident response for critical healthcare IT systems, coordinating technical teams, vendors, stakeholders, and executives through triage, escalation, resolution, and root cause analysis. Maintains ServiceNow documentation, supports incident, problem, and change management, analyzes trends, improves operational resiliency, mentors staff, and participates in 24/7 on-call coverage. The role is remote, includes irregular hours, and requires travel up to 25%.

Provides remote administrative support through email and calendar management, data entry, recordkeeping, scheduling, customer service, correspondence preparation, and general office tasks. Requires strong organization, communication, attention to detail, multitasking, independent work ability, and proficiency with Microsoft Office and Google Suite.

Supports Manhattan Active Omni by troubleshooting user and integration issues, monitoring exceptions, conducting root cause analysis, testing configuration changes and releases, documenting resolutions, and developing user guidance. Collaborates cross-functionally to improve processes, support business initiatives, and enhance customer service. The role also prepares management recaps and continuously expands platform expertise.