Top Tech Jobs & Startup Jobs in Cleveland, OH

Manages remote Central Operations quality support teams, ensuring queue turnaround times, backlog targets, training execution, performance accountability, and operational excellence. Oversees onboarding, coaching, escalated issue resolution, process documentation, root-cause analysis, continuous improvement, and cross-functional collaboration. Supports employee development and succession planning while maintaining compliance with HIPAA, applicable regulations, and labor policies.

Leads the Client Success organization, developing strategy, team performance standards, customer engagement models, retention programs, and revenue-growth initiatives. Oversees customer relationships, health, account planning, renewals, cross-sell and upsell opportunities, and executive-level engagements. Partners closely with Sales and cross-functional teams to resolve issues, improve customer experience, identify account opportunities, and communicate customer insights. Establishes KPIs, monitors performance, and reports retention, growth, engagement, and escalation metrics to executive leadership.

Manage relationships with high-value enterprise accounts, ensuring customer satisfaction, order resolution, onboarding, product adoption, and revenue growth. Monitor customer health, risks, satisfaction, and performance metrics; coordinate internal teams to resolve priority issues and support integrations, releases, and upsell opportunities. Partner with account managers, sales, technology, marketing, quality assurance, and customer experience teams to execute account strategies and maintain strong customer relationships.

Drives technical pre-sales for Elsevier’s academic information and research intelligence software. Conducts client discovery, designs solutions, delivers tailored demonstrations and presentations, supports tenders, documents requirements in CRM, and communicates product value. Partners with account managers, product, marketing, implementation, and customer success teams to support sales closure, successful handoff, implementation, referrals, and reference customers.

Own analytics product initiatives from discovery through launch and iteration. Define user needs, prioritize opportunities, write requirements, and collaborate with Engineering, Data Science, UX, and business teams. Use analytics and AI to improve workflows and decision-making while considering data quality, privacy, transparency, and trust. Track adoption and impact to guide ongoing product improvements.

Provides senior-level technical support to enterprise customers by reproducing and debugging complex issues, resolving high-severity incidents, and communicating solutions. Collaborates with Product, Customer Success, and Account Management, leads customer debugging calls, identifies product feedback, documents support activity, mentors team members, improves workflows, contributes to technical documentation, and participates in an on-call rotation.

Supports Kenvue’s Customer Accounts team through customer recommendations, sales and promotion analysis, brand and category insights, presentations, partner relationships, and cross-functional growth initiatives. The intern manages multiple projects, tracks business results, and communicates findings to internal and external stakeholders while developing sales and leadership skills.

Leads strategic product marketing for Alkami’s digital banking platform, owning go-to-market strategy, product positioning, messaging, competitive analysis, launch readiness, sales enablement, and partner commercialization. Collaborates with Product, Sales, Marketing, Customer Success, and executive stakeholders to influence roadmap decisions, align narratives, improve adoption, and drive measurable pipeline and business outcomes. The role also develops scalable marketing frameworks and integrates AI into product marketing workflows.

Leads complex SaaS and digital banking implementations, including configuration, customization, validation, troubleshooting, third-party integrations, and post-go-live stabilization. Serves as the primary technical resource for client engagements, coordinates with project managers, engineers, vendors, and customers, and translates technical issues into actionable solutions. Develops implementation documentation, improves processes, mentors junior engineers, manages concurrent priorities, and communicates platform enhancement opportunities to product and engineering teams.

The Senior People and Culture Business Partner advises senior leaders on people strategy, organizational design, workforce planning, performance management, talent development, employee relations, and organizational change. The role uses people data to guide decisions, collaborates with HR specialties on talent programs, leads global HR initiatives, facilitates leadership and team events, and improves people processes in a fast-paced technology environment.

Leads full-lifecycle recruiting for high-impact G&A roles, including sourcing, screening, interviews, offers, negotiations, and closing. Builds talent pipelines, develops hiring strategies, advises hiring managers, presents recruiting data, ensures compliance, and delivers a strong candidate experience. The role also supports diversity initiatives, stakeholder management, confidential personnel matters, and recruiting operations in a fast-paced technology organization.

Leads product vision, strategy, roadmap, and execution for the Estimates experience across templates, pricing, and workflows. Drives cross-functional alignment across engineering, design, marketing, sales, and operations; manages dependencies with adjacent product areas; writes detailed requirements; uses research and data to improve user experience; shapes AI direction; monitors KPIs; and mentors product managers.

Conduct consultative full-cycle sales for home service professionals, from initial engagement and demos through closing and account management. Build trusted customer relationships, increase product adoption and recurring revenue, adapt to product developments, collaborate cross-functionally, maintain call and demo activity metrics, and use customer-focused communication and problem-solving to drive successful sales outcomes.

Own end-to-end customer onboarding for demand response program sites, coordinating data collection, registrations, hardware installation, testing, and cross-functional handoffs. Serve as the primary customer contact, support dispatch events and seasonal updates, monitor site performance, and improve onboarding processes. The role requires managing multiple stakeholders, setting expectations, and maintaining accurate project status throughout the customer lifecycle.

Build and maintain automation-first test coverage for web applications across E2E user flows and REST APIs. Use AI tools such as Claude Code to accelerate test creation, troubleshoot failures, investigate logs, and support root-cause analysis. Collaborate with engineering and product teams on test planning, champion quality and testability, and develop deep product-domain expertise. The role is fully remote with travel required for offsites.