Top Tech Jobs & Startup Jobs in Cleveland, OH

Provides outsourced full-cycle accounting services for architecture, engineering, and construction clients, including transactional accounting, reconciliations, month-end close, financial statement preparation, project billing, and reporting. The role manages client relationships, resolves accounting discrepancies, supports onboarding, improves processes, and guides teammates while independently managing client projects in a remote environment.

Owns the systems, data, pricing, forecasting, deal desk, reporting, territory design, quota setting, commissions, and processes connecting Sales, Marketing, Finance, and Customer Success. Leads revenue technology, data quality, commercial analytics, and board reporting while building and developing the Revenue Operations team to create a predictable revenue engine.

Own the end-to-end digital experience for MinIO’s website, including Webflow development, UX optimization, conversion rate optimization, technical SEO, analytics tracking, experimentation, conversational marketing, and AI Answer Engine Optimization. The role manages site infrastructure, design systems, tracking accuracy, chat performance, structured data, and an optimization roadmap to convert technical buyers into pipeline.

Provide remote consulting support for SAP SuccessFactors Employee Central Payroll. Resolve post-go-live defects, update payroll schemas for paid time off rules, and reconcile payroll balances.

Manages remote Central Operations quality support teams, ensuring queue turnaround times, backlog targets, training execution, performance accountability, and operational excellence. Oversees onboarding, coaching, escalated issue resolution, process documentation, root-cause analysis, continuous improvement, and cross-functional collaboration. Supports employee development and succession planning while maintaining compliance with HIPAA, applicable regulations, and labor policies.

Leads the Client Success organization, developing strategy, team performance standards, customer engagement models, retention programs, and revenue-growth initiatives. Oversees customer relationships, health, account planning, renewals, cross-sell and upsell opportunities, and executive-level engagements. Partners closely with Sales and cross-functional teams to resolve issues, improve customer experience, identify account opportunities, and communicate customer insights. Establishes KPIs, monitors performance, and reports retention, growth, engagement, and escalation metrics to executive leadership.

Manage relationships with high-value enterprise accounts, ensuring customer satisfaction, order resolution, onboarding, product adoption, and revenue growth. Monitor customer health, risks, satisfaction, and performance metrics; coordinate internal teams to resolve priority issues and support integrations, releases, and upsell opportunities. Partner with account managers, sales, technology, marketing, quality assurance, and customer experience teams to execute account strategies and maintain strong customer relationships.

Drives technical pre-sales for Elsevier’s academic information and research intelligence software. Conducts client discovery, designs solutions, delivers tailored demonstrations and presentations, supports tenders, documents requirements in CRM, and communicates product value. Partners with account managers, product, marketing, implementation, and customer success teams to support sales closure, successful handoff, implementation, referrals, and reference customers.

Own analytics product initiatives from discovery through launch and iteration. Define user needs, prioritize opportunities, write requirements, and collaborate with Engineering, Data Science, UX, and business teams. Use analytics and AI to improve workflows and decision-making while considering data quality, privacy, transparency, and trust. Track adoption and impact to guide ongoing product improvements.

Provides senior-level technical support to enterprise customers by reproducing and debugging complex issues, resolving high-severity incidents, and communicating solutions. Collaborates with Product, Customer Success, and Account Management, leads customer debugging calls, identifies product feedback, documents support activity, mentors team members, improves workflows, contributes to technical documentation, and participates in an on-call rotation.

Supports Kenvue’s Customer Accounts team through customer recommendations, sales and promotion analysis, brand and category insights, presentations, partner relationships, and cross-functional growth initiatives. The intern manages multiple projects, tracks business results, and communicates findings to internal and external stakeholders while developing sales and leadership skills.

Leads strategic product marketing for Alkami’s digital banking platform, owning go-to-market strategy, product positioning, messaging, competitive analysis, launch readiness, sales enablement, and partner commercialization. Collaborates with Product, Sales, Marketing, Customer Success, and executive stakeholders to influence roadmap decisions, align narratives, improve adoption, and drive measurable pipeline and business outcomes. The role also develops scalable marketing frameworks and integrates AI into product marketing workflows.

Leads complex SaaS and digital banking implementations, including configuration, customization, validation, troubleshooting, third-party integrations, and post-go-live stabilization. Serves as the primary technical resource for client engagements, coordinates with project managers, engineers, vendors, and customers, and translates technical issues into actionable solutions. Develops implementation documentation, improves processes, mentors junior engineers, manages concurrent priorities, and communicates platform enhancement opportunities to product and engineering teams.