Top Customer Success Jobs in Cincinnati, OH

The Chat Support Associate will engage with veterinary professionals to assist them in purchasing decisions using the Vetcove platform. Responsibilities include responding to inquiries via chat, email, and phone, troubleshooting issues, managing accounts, and collaborating with cross-functional teams to enhance platform features.

As a Real-Time Bidder Specialist, you will support the Data Science team by analyzing and enhancing online real-time bidder models. You will deploy and maintain machine learning models that drive user retention and monetization, working closely with multiple teams to generate actionable insights.

The Customer Analytic Focal will lead analytics deployment for the LEAP fleet, collaborating closely with customer and engineering teams. The role requires developing analytics models and visualizations to support fleet stability, presenting recommendations to senior leaders, and engaging in project management for digital analytics solutions.

The Billing Specialist manages client billing processes, ensuring compliance with contracts while performing billing, correspondence, and scanning activities. Responsibilities include reviewing client statements, processing claims, and following up on correspondence as necessary.

The Reimbursement Specialist provides reimbursement support to patients, healthcare providers (HCPs), and payers, assisting with inquiries related to benefit coverage, prior authorizations, claim denials, and appeals. They maintain positive communication over phone, CRM, and email, determine call handling, complete investigations on insurance benefits, and assist with enrollment processes, while participating in continuous quality improvements.

The Client Success Manager oversees client relationships and care delivery, ensuring quality service and satisfaction. Responsibilities include client assessments, communication with care teams, and addressing client needs and preferences. The role involves collaboration, quality assurance, and managing complaints, while ensuring compliance with regulations and seeking business growth opportunities.

The RVP, Client Acquisition will engage with qualified prospects to understand their needs and present tailored financial planning solutions. The role involves building relationships, collaborating with financial advisors, and guiding clients through the advisory process to drive new business success, all while contributing to the company's positive work environment.