Top Customer Success & Experience Jobs in Charlotte, NC

Lead and grow a team of ~15 client partners to drive retention, product adoption, and revenue expansion across brand and agency accounts. Set segment strategy, build executive client relationships, collaborate cross-functionally on go-to-market and product feedback, implement scalable account planning and forecasting, and coach high-performing teams to deliver consistent, measurable client outcomes.

Manage a portfolio of strategic enterprise accounts to drive adoption, scale, and value from an AI SaaS solution. Lead onboarding, success plans, QBRs, health checks, change management, and cross-functional advocacy to identify upsell, mitigate risk, and ensure retention. Track AI adoption and usage metrics and translate them into value stories for clients and internal stakeholders.

Lead technical implementations and configuration for new customers, provide omnichannel support and documentation, engage customers to gather requirements and feedback, collaborate with Account Management, Sales, Product, and Engineering to drive successful deployments and expansions, and help refine implementation processes to accelerate customer value.

Manage the post-sales lifecycle for a portfolio of customers: drive adoption, mitigate renewal risk, coordinate executive reviews, champion AI-enabled workflows, maintain Salesforce and HubSpot records, and collaborate with Sales and Solutions to retain and grow accounts.

Lead post-sales onboarding and implementation for new clients, manage projects to accelerate time-to-value, provide technical guidance on integrations (APIs/webhooks), train and enable users, set KPIs for adoption, liaise with internal teams and third parties, and ensure smooth transition to Customer Success.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Own technical execution of attention measurement for complex client accounts: campaign setup, tag implementation and live-tracker debugging, QA, data exploration in Excel/Looker/SQL, partner integrations, client-facing technical guidance, and cross-functional process automation.

Lead and scale a Value Realization team to define, measure, and communicate ROI for strategic B2B SaaS customers; standardize frameworks, drive adoption, enable sales, and report realized value to inform GTM and product decisions.

Support Customer Success and Business Development by managing partner relationships, driving adoption and growth, coordinating projects, delivering trainings and demos, monitoring KPIs, resolving escalations, and maintaining documentation in Salesforce to ensure partner satisfaction and operational excellence.

Provide standard and ad hoc client reports, run routine reports and preliminary data analysis, participate in client meetings, shadow Client Relationship Managers, coordinate with internal teams to resolve basic client issues, and learn company services and systematic problem-solving processes to build strong client partnerships.