Top Customer Success & Experience Jobs in Charlotte, NC

Manage a portfolio of 30–50 commercial mid-market SaaS accounts to drive adoption, retention, renewals, and expansion. Build executive relationships, deliver QBRs, forecast renewals in CRM, identify upsell opportunities, partner cross-functionally on onboarding and product feedback, and travel ~25–30% working US Eastern time.

Join Shaper Capital to be part of a mission-driven team focused on building transformative companies. Candidates with sales or go-to-market experience are encouraged to express interest for future opportunities.

Lead post-sale implementations for multiple K-12/EdTech clients: manage data integration, system configuration, initial admin training, documentation, CRM updates, troubleshooting/escalation, and handoff to customer support while maintaining high satisfaction and implementation metrics.

Participants will gain hands-on experience in data management and research within the sponsorship industry through structured learning and supervised exercises.

The Editorial Internship involves writing original articles, working with SEO, editing posts, analyzing traffic data, and managing social media posts. The intern will learn about digital publishing and contribute to content creation for various brands.

The Provider Growth & Success Manager aids childcare providers in launching and growing their businesses through coaching, business support, and product enablement, ensuring successful enrollment and operational efficiency.

The Director of Strategic Data Partnerships will identify and execute exclusive data partnerships, engaging with executives to build alignment and negotiate complex agreements. This role focuses on strategic judgment and ongoing relationship management to drive product development and growth.

The Account Manager oversees client relationships, ensuring client onboarding, performance analysis, and retention while driving upsells and managing campaign execution.

Forbes seeks to build a community of editorial talent. Interested candidates can submit their resumes for future opportunities.

The Patient Enrollment Specialist will handle phone outreach to schedule patient appointments, assist with inquiries, and provide support throughout the enrollment process.