Top Customer Success & Experience Jobs in Charlotte, NC

Manage strategically important enterprise customers as a trusted post-sale partner. Develop mutual success plans, lead executive business reviews, drive product adoption, monitor customer health, mitigate risks, support renewal readiness, identify expansion opportunities, and cultivate customer advocates through cross-functional collaboration.

Serve as the strategic technical advisor for enterprise SaaS customers after go-live. Manage technical relationships, platform adoption, integrations, scalability, risks, releases, escalations, and optimization. Partner with Customer Success, Engineering, Product, Support, and Implementation teams to resolve issues and drive retention, value realization, and expansion. Lead technical reviews, workshops, Executive Business Reviews, documentation, and process improvements. The role requires approximately 30–40% travel across Europe and North America.

Provide high-quality, timely service to high-net-worth clients: respond to service requests, process endorsements, issue new business, answer coverage questions, and remarket accounts as needed.

Lead Cloudinary's global follow-the-sun support organization, owning strategy, operations, metrics, and AI-driven transformation to improve customer satisfaction, scalability, and product outcomes while partnering cross-functionally.

Support customer adoption by delivering foundational product guidance, basic training, and documentation. Partner with CSM/CSS to meet utilization benchmarks, escalate blockers, prepare reports, and coordinate internal resources. Travel to dealerships up to 25% and maintain product and industry knowledge to improve client outcomes.

The Senior Client Associate manages operational support for advisors, enhancing client service, streamlining onboarding, and ensuring compliance while maintaining client data in Salesforce.

Own customer onboarding and implementation: coordinate timelines, run check-ins, train teams, troubleshoot setup issues with engineering, tailor product to customer goals, ensure adoption, relay feedback to Product, and continuously improve implementation processes while managing multiple customers and contributing to team goals.

As a Workers' Compensation Claims billing specialist, you'll make outbound calls to maximize payments on medical claims, investigate, and resolve billing issues while ensuring accurate documentation to insurance companies.

Lead and grow a team of ~15 client partners to drive retention, product adoption, and revenue expansion across brand and agency accounts. Set segment strategy, build executive client relationships, collaborate cross-functionally on go-to-market and product feedback, implement scalable account planning and forecasting, and coach high-performing teams to deliver consistent, measurable client outcomes.

Manage a portfolio of strategic enterprise accounts to drive adoption, scale, and value from an AI SaaS solution. Lead onboarding, success plans, QBRs, health checks, change management, and cross-functional advocacy to identify upsell, mitigate risk, and ensure retention. Track AI adoption and usage metrics and translate them into value stories for clients and internal stakeholders.