Top Customer Success & Experience Jobs in Charlotte, NC

The Branch Operations Coordinator supports customer experience by processing transactions, performing operational tasks, and resolving issues while assisting the Branch manager with scheduling and compliance.

The Pre-Approval Specialist processes borrower documents, verifies required documentation, communicates with borrowers and vendors, and manages loan submissions for underwriting.

Lead strategic partnerships with US banks, owning relationship strategy and commercial outcomes. Structure institutional partnerships and navigate regulatory frameworks for digital assets and payment solutions.

The role involves developing DIY payment programs, enhancing customer experience, collaborating with partners, and utilizing data analytics to improve Lowe's financial services.

The Supervisor manages retention agents, focusing on customer retention and upselling products, while ensuring compliance and coaching for improved performance.

The Associate Development Manager supports agent success through onboarding, training, and performance enablement, preparing for future leadership roles.

The Customer Success Manager role focuses on customer advocacy, technical guidance, and collaboration across teams. Responsibilities include account management, issue resolution, customer feedback collection, and strategic planning to optimize customer experience with MongoDB.

The Lead Supervisor I at Coach will maintain a strong leadership presence, coach team members, analyze sales data, and ensure an exceptional customer experience while supporting business operations and team compliance with company policies.

Provide technical customer support, addressing inquiries and issues related to products and services, while ensuring customer satisfaction through effective communication and problem-solving.

The Agricultural Mortgage Originator/Relationship Manager will originate and service loans, manage portfolios, and maintain client relationships in California's agricultural sector.

As a Customer Care Advocate, you will guide customers, solve challenges, and ensure exceptional service in a contact center environment. Responsibilities include training, adapting to new technologies, and meeting key performance indicators.

The VP of Enterprise Relationship Management will enhance strategic partnerships, lead global collaborations, and shape the future of relationship management at MetLife, focusing on business retention and new development.