Top Customer Success & Experience Jobs in Charlotte, NC

As a Home Loan Member Advocate, you will provide customer service and sales support in mortgage retention, loan restructuring, and ensuring client satisfaction in the loan process.

The Lead Supervisor I at Coach will maintain a strong leadership presence, coach team members, analyze sales data, and ensure an exceptional customer experience while supporting business operations and team compliance with company policies.

Provides routine product-use assistance and technical support for Dealertrack products. Troubleshoots and documents system issues, logs customer cases in CRM, manages multiple tickets, meets service-level targets, follows up with customers, and coordinates with internal departments. Requires flexible availability for business-hour shifts, including Saturdays and overtime, along with strong communication, problem-solving, independence, and teamwork.

Manages a regional portfolio of automotive dealership clients, focusing on retention, product utilization, relationship development, risk mitigation, and revenue growth. The role advocates for clients internally, analyzes account performance, identifies expansion opportunities, resolves barriers, supports product adoption, and maintains knowledge of product enhancements. Work is primarily remote with onsite and virtual client engagements and travel of up to 50%.

As a Multimedia Journalist, you'll report on community stories by pitching, writing, shooting, interviewing, and editing, working across traditional and digital platforms.

Serve as primary liaison for commercial and investment bank clients, drive client retention and growth, coordinate implementations and onboarding, manage escalations, support RFPs and sales pitches, and partner cross-functionally to ensure client satisfaction and operational execution.

Lead and scale Coinbase's Premium & Wealth global, 24/7 white-glove support for high-net-worth and VIP customers. Own strategy, SLAs, regulatory compliance, escalation resolution, and cross-functional partnership while building and mentoring a global team to drive CSAT, retention, and revenue.

The role involves designing and improving Attack Surface Intelligence programs, managing data analysis, educating management, and providing actionable intelligence based on extensive cyber security experience.

The Lead Analyst will manage marketplace seller strategies, lead analysis of customer data, track performance metrics, and mentor junior analysts.

Manage and grow Garner's small-group employer clients (25–250 lives) by retaining and upselling accounts, advising on plan design and cost trends, monitoring client health, building broker relationships, and partnering with finance, product, data, and technology teams to demonstrate ROI and drive Net Revenue Retention and other KPIs.

Manage a portfolio of manufacturing customers to drive digitization using Tulip, track usage and ROI, support renewals and expansions, coordinate cross-functional teams to resolve issues, and build scalable Customer Success processes while presenting account health and outcomes to executives.