Top Customer Success & Experience Jobs in Charlotte, NC

Lead end-to-end onboarding and contract lifecycle for National Accounts, coordinating Sales and operational teams to ensure timely customer setup, program deployment, and ongoing agreement management. Drive adoption, reduce friction, analyze onboarding trends, manage implementations and renewals, and continuously improve processes to boost satisfaction, retention, and long-term success.

Partner with Customer Experience and sales teams to plan, monitor, troubleshoot and optimize multiscreen advertising campaigns. Support escalations, validate campaign setup, test system/process upgrades, analyze performance metrics, develop solutions, and assist training. Liaise with cross-functional teams to ensure campaign accuracy, compliance, and client retention.

Engage with clients to understand needs, drive onboarding and adoption, manage customer interactions, resolve issues, and use data analytics and CRM tools to improve satisfaction and retention while collaborating with teams and developing professionally.

As a Teller, you will process transactions, engage with customers, and support operations while adhering to policies and procedures. You'll establish community relations and contribute to customer satisfaction.

Lead and execute client onboarding initiatives to transition clients onto the Chase banking platform. Manage project activities, resolve complex onboarding issues, ensure policy and technical compliance, foster collaboration through conflict management and emotional intelligence, drive continuous improvement using design thinking, and organize day-to-day team work to deliver excellent client experiences.

The Lead Supervisor I at Coach will maintain a strong leadership presence, coach team members, analyze sales data, and ensure an exceptional customer experience while supporting business operations and team compliance with company policies.

Deliver onsite and virtual product training and consulting to dealer clients across assigned domains (DMS, Fixed Ops, Retail). Complete domain certifications, customize curricula, troubleshoot product issues, document training in Salesforce, manage travel and expenses, support product development and internal training, and keep up with automotive trends to drive product adoption.

As a Home Loan Member Advocate, you will provide customer service and sales support in mortgage retention, loan restructuring, and ensuring client satisfaction in the loan process.

Own resolution of highest-visibility social support cases (VIP, HNWI, influencers), approve public replies, detect and escalate live risks to Comms/Legal/Policy, lead shift and queue operations, mentor peers, and raise quality and judgment across social channels to protect brand and SLA performance.

Serve as primary relationship manager for airline clients and vendor couriers in baggage logistics. Oversee day-to-day vendor operations, enforce SLAs, lead QBRs, translate data into insights, handle escalations, and partner with Product and Engineering to implement AI-driven operational improvements.