Top Customer Success & Experience Jobs in Charlotte, NC

Own end-to-end relationships with complex Commercial and Investment Bank clients. Partner across banking, sales, treasury, implementation, service, and KYC to manage onboarding, implementations, escalations, product discussions, strategic reviews, and growth opportunities. Coordinate cross-functional projects, present data-driven relationship reviews and RFP responses, resolve issues, manage competing priorities, and improve client service delivery through technology, process improvement, and consultative partnership.

As a Multimedia Journalist, you'll report on community stories by pitching, writing, shooting, interviewing, and editing, working across traditional and digital platforms.

The Lead Supervisor I at Coach will maintain a strong leadership presence, coach team members, analyze sales data, and ensure an exceptional customer experience while supporting business operations and team compliance with company policies.

Lead and scale Coinbase's Premium & Wealth global, 24/7 white-glove support for high-net-worth and VIP customers. Own strategy, SLAs, regulatory compliance, escalation resolution, and cross-functional partnership while building and mentoring a global team to drive CSAT, retention, and revenue.

Supports a portfolio of clients through proactive communication, issue resolution, onboarding, adoption campaigns, renewals, training coordination, and self-service enablement. Maintains CRM records, monitors client engagement and utilization, identifies retention or growth risks, and collaborates with internal teams to deliver consistent service. The role follows established playbooks while supporting high-volume client portfolios and peak-season financial reporting and proxy services.

Supports a portfolio of clients through proactive communication, issue resolution, onboarding, adoption campaigns, renewal preparation, training coordination, and self-service enablement. Monitors client engagement and utilization to identify retention risks and growth opportunities, maintains accurate CRM records, and collaborates with internal teams to deliver consistent service. The role supports high-volume client portfolios and seasonal financial reporting and proxy deadlines.

Supports a portfolio of commercial B2B SaaS customers by monitoring technical health, resolving bounded integration questions, improving platform adoption, and identifying renewal risks. Creates scalable enablement resources, including academy content, help articles, videos, workshops, and webinars. Partners with Customer Success, Product, and Education teams; documents issues, participates in UAT, supports AI-powered compliance workflows, and escalates complex technical problems.

Deliver and improve live and digital training for client RN and MD reviewer teams using Cohere’s healthcare platform. Coordinate onboarding, develop LMS content and tailored training materials, document client workflows and customizations, host webinars and demos, and incorporate feedback to improve adoption. The role collaborates cross-functionally to maintain accurate training aligned with queue management processes and client operating models.

Provides business-to-business client support by answering inquiries, resolving issues, fulfilling requests, managing workflows, navigating databases, and maintaining strong customer relationships. The role requires accurate multitasking, process-improvement awareness, effective communication, and proficiency with Microsoft Office. Representatives also identify opportunities to retain and grow existing client business through outstanding service.

Provides operational support to Udemy Business customers by managing licenses, configurations, learning paths, catalog recommendations, reporting, support requests, and platform adoption activities. The role serves as a knowledgeable partner to customer administrators, facilitates training and webinars, coordinates requests across accounts, identifies improvement opportunities, and escalates issues to appropriate internal teams.

Manages strategic relationships with complex enterprise Managed Services customers, driving adoption, satisfaction, retention, renewals, and expansion. Develops success plans, monitors KPIs, handles escalations, coordinates technical and operational resolutions, and communicates with executive stakeholders. Partners with sales and internal teams to align services with customer needs, identify growth opportunities, improve service delivery, and resolve issues. Coaches junior customer success professionals and leads internal initiatives.