Top Customer Success & Experience Jobs in Charlotte, NC

The role involves servicing commercial loans, providing customer support, guiding less experienced staff, resolving complaints, and ensuring compliance with policies.

The Senior Lead Business Execution Consultant will drive strategic insights for Enterprise Root Cause Analysis by designing research, influencing leadership decisions, and enhancing customer experience through data analysis and collaboration across teams.

As a Mortgage Retail Sales Coordinator, you will support the sales team by handling administrative tasks, building customer relationships, and ensuring compliance with mortgage regulations, while interacting with clients and managing transactional operations.

As an Employee Services Center Representative, you'll manage HR inquiries, support onboarding processes, and ensure exceptional employee communication and satisfaction.

The role involves leading a high-impact team to enhance customer loyalty and reduce churn for Spectrum's largest business clients. Responsibilities include coaching, monitoring operations, analyzing performance, and implementing retention strategies.

The Professional Services Consultant will implement and advise on Nexthink products, ensure customer satisfaction, and provide technical guidance while collaborating with teams and managing projects.

The Sr. Regional Sales Director will lead a team to acquire new business, manage existing accounts, and achieve revenue targets while ensuring client success.

The Solution Consultant will engage in pre-sales activities, provide technical demonstrations, assist in customer qualification, and support sales initiatives, focusing on the ServiceNow platform and CRM solutions.

The Customer Experience Manager ensures customer satisfaction with company projects, manages relationships, and collaborates on project opportunities with CSMs.

The Warranty Underwriter/Account Manager manages a portfolio of warranty clients, focusing on revenue growth, relationship management, and underwriting solutions.

The Institutional Account Manager will manage key client relationships, address escalations, enhance client experiences, and build product expertise, contributing to the Sales, Trading, and Prime organization.

The Senior Associate, L2 Support Engineer will focus on advanced troubleshooting, incident management, and problem resolution for Databolt's data security product while mentoring L1 support engineers.

The Lead Account Executive manages operational support for business partners, overseeing onboarding, training, and resolving escalated issues while driving operational improvements.

The Escalation Engineer tackles complex customer issues related to MongoDB, ensuring positive outcomes through technical expertise and collaboration. They provide support during escalated situations, mentor new team members, and drive resolution for mission-critical database systems.