Top Customer Success & Experience Jobs in Charlotte, NC

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

As a Home Loan Member Advocate, you will provide customer service and sales support in mortgage retention, loan restructuring, and ensuring client satisfaction in the loan process.

The role involves designing and improving Attack Surface Intelligence programs, managing data analysis, educating management, and providing actionable intelligence based on extensive cyber security experience.

The Lead Analyst will manage marketplace seller strategies, lead analysis of customer data, track performance metrics, and mentor junior analysts.

The Lead Supervisor I at Coach will maintain a strong leadership presence, coach team members, analyze sales data, and ensure an exceptional customer experience while supporting business operations and team compliance with company policies.

As a Multimedia Journalist, you'll report on community stories by pitching, writing, shooting, interviewing, and editing, working across traditional and digital platforms.

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

Lead and build a global Partner Success team to drive partner onboarding, reduce churn, and create repeatable playbooks. Hire and coach 7-8 managers, analyze at-risk trends, establish KPIs, coordinate with Channel Account Management, and deliver an 85% onboarding target within 16 days. Drive process improvements, share best practices, and maintain a transparent, high-performance remote culture.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.