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Top Customer Success & Experience Jobs in Charlotte, NC

7 Hours AgoSaved
Easy Apply
Hybrid
Charlotte, NC, USA
Easy Apply
20-38 Hourly
Junior
20-38 Hourly
Junior
Fintech • Mobile • Software • Financial Services
The Pre-Approval Specialist processes borrower documents, verifies required documentation, communicates with borrowers and vendors, and manages loan submissions for underwriting.
Top Skills: Google SuiteMicrosoft Suite
Reposted 3 Days AgoSaved
Hybrid
7 Locations
119K-187K Annually
Entry level
119K-187K Annually
Entry level
Fintech • Financial Services
The role involves supporting customers with financial products, resolving complaints, and ensuring compliance. It requires interaction with clients and internal stakeholders to manage and resolve issues efficiently.
Top Skills: Customer SupportFinancial Services
Reposted 4 Days AgoSaved
In-Office or Remote
25 Locations
235K-290K Annually
Senior level
235K-290K Annually
Senior level
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
Lead strategic partnerships with US banks, owning relationship strategy and commercial outcomes. Structure institutional partnerships and navigate regulatory frameworks for digital assets and payment solutions.
Top Skills: ChatgptGeminiGenerative Ai ModelsGoogle SuitemacOSSlack
5 Days AgoSaved
Hybrid
Mooresville, NC, USA
Senior level
Senior level
Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development
The role involves developing DIY payment programs, enhancing customer experience, collaborating with partners, and utilizing data analytics to improve Lowe's financial services.
Reposted 5 Days AgoSaved
In-Office
Charlotte, NC, USA
Mid level
Mid level
Information Technology • Internet of Things • Mobile • On-Demand • Software
The Supervisor manages retention agents, focusing on customer retention and upselling products, while ensuring compliance and coaching for improved performance.
Top Skills: Billing SystemsCoachingCustomer Service
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Reposted 8 Days AgoSaved
In-Office
Charlotte, NC, USA
65K-75K Annually
Mid level
65K-75K Annually
Mid level
Artificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Associate Development Manager supports agent success through onboarding, training, and performance enablement, preparing for future leadership roles.
Top Skills: DialogueGuidemeMarketing CentralSales Central
Reposted 12 Days AgoSaved
Easy Apply
Hybrid
2 Locations
Easy Apply
87K-172K Annually
Senior level
87K-172K Annually
Senior level
Big Data • Cloud • Software • Database
The Customer Success Manager role focuses on customer advocacy, technical guidance, and collaboration across teams. Responsibilities include account management, issue resolution, customer feedback collection, and strategic planning to optimize customer experience with MongoDB.
Top Skills: CloudDatabaseGainsightInfrastructureMongoDBSalesforce
14 Days AgoSaved
Hybrid
Charlotte, NC, USA
17-28 Hourly
Junior
17-28 Hourly
Junior
eCommerce • Fashion • Other • Retail • Sales • Wearables • Design
The Lead Supervisor I at Coach will maintain a strong leadership presence, coach team members, analyze sales data, and ensure an exceptional customer experience while supporting business operations and team compliance with company policies.
YesterdaySaved
Remote or Hybrid
United States
20-30 Hourly
Mid level
20-30 Hourly
Mid level
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Provide technical customer support, addressing inquiries and issues related to products and services, while ensuring customer satisfaction through effective communication and problem-solving.
Top Skills: CSSGenesys Pure CloudHTMLSalesforce
Reposted 9 Hours AgoSaved
Easy Apply
Remote
United States
Easy Apply
140K-160K Annually
Senior level
140K-160K Annually
Senior level
Artificial Intelligence • Hardware • Internet of Things • Machine Learning • Software • Manufacturing
Responsible for managing enterprise accounts to drive retention, expansion, and customer value, aligning customer objectives with commercial growth opportunities.
Top Skills: GainsightSalesforce
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