Top Customer Success & Experience Jobs in Charlotte, NC

The Provider Specialist position involves working remotely with a collaborative team to contribute to innovative solutions for Lowe's home improvement services.

As a Senior Secured Lending Relationship Manager, you will support customer engagements, process transactions, and provide financial solutions by leveraging knowledge of banking products and services while adhering to policies and regulations.

The Branch Operations Coordinator supports customer experience by processing transactions, performing operational tasks, and resolving issues while assisting the Branch manager with scheduling and compliance.

The Pre-Approval Specialist processes borrower documents, verifies required documentation, communicates with borrowers and vendors, and manages loan submissions for underwriting.

Lead strategic partnerships with US banks, owning relationship strategy and commercial outcomes. Structure institutional partnerships and navigate regulatory frameworks for digital assets and payment solutions.

The Supervisor manages retention agents, focusing on customer retention and upselling products, while ensuring compliance and coaching for improved performance.

The Associate Development Manager supports agent success through onboarding, training, and performance enablement, preparing for future leadership roles.

The Customer Success Manager role focuses on customer advocacy, technical guidance, and collaboration across teams. Responsibilities include account management, issue resolution, customer feedback collection, and strategic planning to optimize customer experience with MongoDB.

The Lead Supervisor I at Coach will maintain a strong leadership presence, coach team members, analyze sales data, and ensure an exceptional customer experience while supporting business operations and team compliance with company policies.

Provide technical customer support, addressing inquiries and issues related to products and services, while ensuring customer satisfaction through effective communication and problem-solving.

The Customer Experience Engineer will manage payroll workflows, troubleshoot issues, and enhance payroll systems using their payroll expertise and technical skills.

The role involves acting as a technical escalation point, debugging system issues, analyzing logs and data, collaborating with engineering, and driving reliability improvements. Responsibilities also include mentoring, creating documentation, and enhancing internal tools.