Top Customer Success & Experience Jobs in Charlotte, NC

As a Home Loan Member Advocate, you will provide customer service and sales support in mortgage retention, loan restructuring, and ensuring client satisfaction in the loan process.

Lead end-to-end onboarding and contract lifecycle for National Accounts, coordinating Sales and operational teams to ensure timely customer setup, program deployment, and ongoing agreement management. Drive adoption, reduce friction, analyze onboarding trends, manage implementations and renewals, and continuously improve processes to boost satisfaction, retention, and long-term success.

Partner with Customer Experience and sales teams to plan, monitor, troubleshoot and optimize multiscreen advertising campaigns. Support escalations, validate campaign setup, test system/process upgrades, analyze performance metrics, develop solutions, and assist training. Liaise with cross-functional teams to ensure campaign accuracy, compliance, and client retention.

The role involves designing and improving Attack Surface Intelligence programs, managing data analysis, educating management, and providing actionable intelligence based on extensive cyber security experience.

The Lead Supervisor I at Coach will maintain a strong leadership presence, coach team members, analyze sales data, and ensure an exceptional customer experience while supporting business operations and team compliance with company policies.

Manage a portfolio of customers to ensure adoption, value realization, retention, and expansion. Develop Customer Success Plans, run QBRs, monitor health and risks, coordinate cross-functional teams, support renewals, maintain CRM and success documentation, and contribute to playbooks and process improvements.

Lead a regional team of Client Service Managers to improve commercial banking client experience. Manage escalations, analyze client data, drive change and technology initiatives, coach and develop staff, measure performance, promote self-service adoption, and collaborate with cross-functional partners to enhance products and services.

Serve as senior relationship owner for high-value Coinbase customers: manage complex escalations end-to-end, drive onboarding and product adoption, mentor junior agents, surface feedback and trends to improve processes, and partner cross-functionally to deliver measurable improvements in satisfaction, retention, and product use.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

Serve as primary contact for strategic mortgage customers—onboard, drive adoption, manage renewals, and support upsells. Monitor KPIs and customer health, troubleshoot API issues, escalate complex support cases, and build repeatable success processes to reduce churn and scale retention.