Top Customer Success & Experience Jobs in Charlotte, NC

Supports client onboarding and product implementation for treasury and banking solutions. Executes routine and semi-routine implementation activities, resolves standard queries, escalates unusual issues, analyzes data for insights, and builds trust with clients and stakeholders. The role also contributes to strategic projects, communicates onboarding procedures, and supports timely transitions to the Chase banking platform.

Leads strategic relationships with top-tier Lowe’s Media Network clients after sale. Oversees account health, retention, revenue growth, renewals, upsells, and integrated media strategies. Coordinates Media Planning, Ad Operations, Creative, Insights, Sales, and other teams to deliver measurable outcomes. Manages and mentors Account Managers, leads executive communications and business reviews, resolves escalations, and contributes to client services standards and category strategy.

As a Multimedia Journalist, you'll report on community stories by pitching, writing, shooting, interviewing, and editing, working across traditional and digital platforms.

Lead and scale Coinbase's Premium & Wealth global, 24/7 white-glove support for high-net-worth and VIP customers. Own strategy, SLAs, regulatory compliance, escalation resolution, and cross-functional partnership while building and mentoring a global team to drive CSAT, retention, and revenue.

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.

Support a portfolio of clients through technical implementation, onboarding, adoption, and growth. Define implementation plans, configure the Quantum Metric platform, develop JavaScript analytics functions, and create alerts, dashboards, and reports. Diagnose script issues using browser developer tools and advise clients on digital performance optimization. The role requires managing multiple client priorities, communicating with technical and non-technical stakeholders, and traveling approximately 10%.

Manage scaled customer success for complex mid-market accounts using Samsara’s IoT platform. Responsibilities include driving adoption, demonstrating technical product value, diagnosing issues, leading customer workshops, recommending workflow transformations, developing action plans and success metrics, coordinating cross-functional teams, influencing product roadmaps, and supporting renewals and expansion.

Manage issuer customer relationships in the credit card portfolio, develop growth strategies, analyze performance data, and provide recommendations. Build scalable customer success processes, playbooks, and automation while leading strategic reviews and collaborating with finance, analytics, marketing, and product teams. The role requires strong communication, analytical ability, CRM workflow experience, and comfort working in ambiguous environments.

Lead renewal analytics and forecasting for direct and channel motions. Build renewal health scoring and predictive models, improve Clari and SFDC processes, surface churn and expansion insights, partner with RevOps/Finance/IT, automate reporting, and present recommendations to senior stakeholders to improve retention and renewal performance.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.