Location: Onsite at the New Orleans, LA, Birmingham, AL, Nashville, TN, Knoxville, TN, Charlotte, NC, Raleigh, NC, or LaFayette, LA location.
Summary:
This role joins the Packaged Business Solutions team supporting vendor‑backed Corporate Systems for external and internal platforms. Serves as the lead technical support resource and primary liaison with business partners and vendors to troubleshoot issues and maintain a stable environment. Responsibilities include planning/coordinating vendor implementations, upgrades, releases, and unplanned patches while adhering to change‑management policies and ensuring vendor compliance. Also owns the break/fix lifecycle: triaging, diagnosing, and resolving incidents within SLAs; coordinating vendor escalations; leading root‑cause analysis and post‑incident reviews; implementing fixes; and updating knowledge articles. Partners closely with business, applying analysis skills (requirements, process mapping, testing, UAT). Success requires curiosity, a growth mindset, and learning new applications and technologies; on‑call support may be required for critical incidents.
Required Qualifications:
• Prior experience working in a dynamic, fast-paced environment
• College Degree in related field of study or equivalent experience
• Strong Business Analyst skills
• Sound knowledge of System’s Development Lifecycle
• Demonstrate expert technical knowledge and in-depth knowledge of network, server, database, and client configurations.
• Knowledge of Microsoft Server operating systems
• Knowledge of Microsoft SQL Server
Preferred Qualifications:
• Bank technology experience is a plus
• Familiar with our SDLC, change management, incident/problem management, and release practices; knows how to navigate governance, security reviews, and approvals.
• Ability to collaborate with leaders of the organization, vendors, consultants, other technology teams, and/or business users
• Ability to work well under pressure as well as the ability to organize and prioritize tasks to manage multiple projects simultaneously
• Familiar with our SDLC, change management, incident/problem management, and release practices; knows how to navigate governance, security reviews, and approvals.
• Ability to work independently or as part of a team under general supervision
• Champions innovation from conception to implementation
• Exposure to vendor documents (RFPs, SOWs, contracts, maintenance agreements, etc.)
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Experience working in a dynamic, fast-paced environment
- College degree in a related field or equivalent experience
- Strong business analyst skills
- Knowledge of the systems development lifecycle
- Expert technical knowledge of network, server, database, and client configurations
- Knowledge of Microsoft Server operating systems
- Knowledge of Microsoft SQL Server
- Bank technology experience
- Familiarity with SDLC, change management, incident and problem management, and release practices
- Knowledge of governance, security reviews, and approval processes
- Ability to collaborate with organizational leaders, vendors, consultants, technology teams, and business users
- Ability to work under pressure and prioritize multiple projects
- Ability to work independently or as part of a team under general supervision
- Ability to champion innovation from conception through implementation
- Exposure to vendor documents, including RFPs, SOWs, contracts, and maintenance agreements
First Horizon Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Horizon Bank and has not been reviewed or approved by First Horizon Bank.
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Retirement Support — Retirement offerings include a 401(k) plan with company matching contributions up to 6% of pre-tax income, alongside FSA/HSA options and a defined benefit pension plan. Stock purchase and equity programs (including options and RSUs) also add to longer-term wealth-building opportunities for eligible employees.
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Parental & Family Support — Parental leave is available for childbirth, adoption, foster parenting, or surrogacy, and adoption reimbursement is included in the package. These family-building benefits broaden support beyond traditional maternity/paternity leave structures.
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Wellbeing & Lifestyle Benefits — Wellbeing support includes an internal wellness program, an employee assistance program, and access to a digital wellness platform. Group life insurance and disability coverage (including no-cost options) strengthen financial protection and day-to-day support.
First Horizon Bank Insights
What We Do
When we opened our doors in 1864 on North Court Street in Memphis, we had a simple mission: to provide the best service to our customers, one opportunity at a time. In the 150 years that followed, our communities transformed and expanded. We’ve seen our business and banking in general grow and adapt to the changing needs of customers through the years. But one thing that will always remain constant is our commitment to financial integrity and to helping our customers take good care of their money.
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