Top IT Support & Helpdesk Jobs in Charlotte, NC

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Leads daily operations and staffing for an internal walk-up technology support office. Provides in-person technical support and equipment services, coordinates with IT and service desk teams, improves support processes, promotes self-service tools, develops technical communications and documentation, delivers employee training, and leads the redesign of the San Diego Tech Stop facility.

Leads a multidisciplinary IT team supporting a complex Customer Information Systems portfolio. Oversees enterprise applications, cloud platforms, integrations, reporting, system changes, vendor relationships, continuity and disaster recovery, monitoring, governance, and operational support. Drives optimization and automation while coaching employees and partnering with organizational stakeholders to maintain secure, stable, high-performing systems.

Leads administration of complex enterprise applications and integrations, optimizing performance, scalability, and system interfaces. Coordinates upgrades, enhancements, and releases; manages vendor escalations; provides advanced Tier 2 and Tier 3 support; performs root cause analysis; and resolves high-impact incidents. Partners with business and technology stakeholders, maintains application integrations, guides junior administrators, and improves application management standards and procedures.

Owns ITSM reporting, service data governance, queue quality, and process execution across enterprise IT operations. The role designs ServiceNow dashboards, monitors SLA and ticket performance, supports incident, problem, and change management, maintains knowledge and service catalog content, leads continuous service improvement initiatives, administers ServiceNow workflows and data, conducts UAT, and mentors junior staff. The analyst presents operational insights to leadership and drives measurable improvements in service reliability, CSAT, and SLA attainment.

Provides on-site systems administration support for Department of State offices. Installs, maintains, monitors, secures, and upgrades hardware, software, databases, and infrastructure. Administers user accounts and privileges, applies patches, performs backups and restores, resolves incidents through ServiceNow, documents configuration changes, monitors system performance, and maintains topology diagrams and technical documentation.

Leads enterprise SaaS application support, including ticket backlog management, incident escalation, problem management, SLA tracking, root-cause analysis, and stakeholder communications. Provides hands-on support for Oracle Fusion, integrations, reporting, security, and quarterly releases. Coordinates vendors and managed service providers, leads regression testing and operational improvements, mentors support teams, and advances AI-powered automation and agent adoption across enterprise workflows.

Provides Tier 1 technical support to internal users and managed-service vendors by phone and email. Troubleshoots network, hardware, software, connectivity, and device issues; performs installations, updates, account creation, onboarding configuration, and conference-room audio/video support. Maintains asset inventories, replaces computer components, tracks and escalates unresolved tickets, and ensures timely resolution while delivering bilingual English-Spanish customer service.

Provides high-touch technology support for C-suite executives and executive events, including troubleshooting hardware, software, endpoints, AV, collaboration, connectivity, and mobile devices. Manages endpoint readiness, security, access, lifecycle initiatives, documentation, incident tracking, vendor coordination, training, and process improvements. The role requires discretion, executive presence, strong prioritization, and travel to support critical meetings and stakeholder events.