Top IT Support & Helpdesk Jobs in Charlotte, NC

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide Tier 2/3 technical support for Dynamics 365 Finance & Operations across cloud and hybrid ERP environments. Troubleshoot complex, high-impact cases using Visual Studio, Azure telemetry, SQL and AI tooling; collaborate with product engineering, mentor peers, create knowledge content, drive process and product improvements, and ensure secure, compliant handling of customer data.

Serve as a technical expert supporting Exchange Online and hybrid Exchange environments: diagnose and resolve complex incidents, use PowerShell and diagnostic tools, collaborate with engineering, improve processes and knowledge content, and follow secure troubleshooting and compliance standards to ensure excellent customer outcomes.

Provide technical support for newly launched Microsoft products: triage and reproduce issues, drive resolution, escalate with clear problem statements, create readiness assets, mentor peers, and maintain customer communication.

Maintain centralized state and LME data sets (e.g., NC-TOPPS, e508), perform internet-based data entry, coordinate data tracking and follow-up with clinical staff, and provide help desk/IS support and parameter file maintenance.

Provide pre-sale and post-sale technical support for ScentAir fragrance systems: answer calls and emails, troubleshoot and diagnose device issues, create work instructions, open and monitor support cases, assist field technicians and sales with equipment specifications, and coordinate with internal teams to expedite parts and shipments.

Provide support, buildout, configuration, clustering, troubleshooting, and performance tuning for JBoss EAP 6.2 on RHEL6. Build HA clustered Domain Mode JBoss environments, support WebLogic, and convert applications from WebLogic 11g to JBoss. Experience with Community 7.x/WildFly, Apache, and scripting is beneficial.

Provide advanced managed services support for multiple clients: troubleshoot servers, networks, virtualization, security and desktops; act as escalation point; use monitoring and ticketing tools; coordinate vendors; perform on-call rotations and onsite client visits; produce service reports and guide junior technicians.

Provide first-line remote support for cloud and end-user technology incidents across SHI's cloud customer portfolio. Troubleshoot Windows OS, Office (2013-2016/O365), Azure Active Directory, Intune, mobile apps, SharePoint, Power BI, and cloud platforms (AWS/Azure/Google). Log and manage incidents, liaise with escalation teams, update customers, support assigned projects, participate in on-call rotation, and work variable shifts in a hybrid NJ schedule.

Administer, monitor, tune, install, upgrade, and maintain MicroStrategy clustered Intelligence and Web Server environments on Linux. Troubleshoot issues, analyze logs, run DB queries (Netezza, PostgreSQL), support deployments and CI/CD automation, manage user/group provisioning, capacity planning, and disaster recovery. Communicate with MicroStrategy Tech Support and development teams.

Administer and support SAS platform including SAS Grid and SPDS, implement metadata-level security, port/integrate SAS with Hadoop, optimize performance, manage installations, backups, connectivity, monitoring, storage and automation, and support migrations and production data loads.