Top Operations & Support Jobs in Charlotte, NC

Owns day-to-day customer operations for Regions Bank through go-live and stabilization. Leads service readiness, incident swarming, risk management, escalation, root-cause follow-through, and coordination across SaaS, application, data, infrastructure, and account teams. The role establishes clear accountability, builds customer trust, and develops a repeatable operational playbook that may later scale across the Americas.

Provides high-level administrative and coordination support to the CEO. Responsibilities include managing calendars and inboxes, prioritizing requests, preparing agendas and executive materials, coordinating meetings and travel, tracking decisions and follow-up actions, handling correspondence and reimbursements, and liaising with senior stakeholders, Board members, Finance, and the Company Secretary. Requires discretion, strong communication, organization, judgment, and experience supporting C-suite executives.

We are open to spontaneous applications for talented individuals who wish to join our team. Reach out even if there are no current openings.

Participate in a 20-minute AI-moderated remote interview about your independent merchant business. Discuss your current point-of-sale system, payment terminals, hardware and software purchasing decisions, payment-processing challenges, and local advertising tools. Applicants should be owners, general managers, or operational leaders directly involved in managing business operations and selecting merchant technology.

Sorts and distributes incoming mail, processes outgoing mail, applies postage, labels and routes items, maintains mailroom equipment and supplies, tracks mail activity, protects confidential information, and responds to mail service inquiries in a remote office environment.

Supports R&D and Engineering operations through KPI reporting, data quality audits, process improvement, project coordination, and operational analytics. Identifies and implements practical AI and automation use cases, including AI agents and workflows, while improving reliability through testing, context management, human review, and governance. Partners with technical and business stakeholders to deliver measurable efficiency gains, document processes, support system integrations, and provide training and reporting to leadership.

Maintains and organizes physical and electronic records, ensures compliance with data protection requirements, prepares reports, coordinates accurate record-keeping across departments, and conducts regular audits. The role requires attention to detail, organizational and data-entry skills, familiarity with record management systems, communication abilities, and a high school diploma or equivalent.

Leads Americas Sales Solutions Engineering strategy, planning, and operations. The role develops growth plans and GTM playbooks, orchestrates planning cadences, governs operating processes, drives strategic initiatives, analyzes business and competitive data, advises senior sales executives, leads a strategy team, supports AI-enabled decision-making, and manages cross-functional transformation and executive communications.

Leads the strategy, growth, operations, and profitability of Trace3’s Managed Services business, including Data Center Services and the NOC. Responsibilities include scaling the practice, launching service offerings, driving revenue and margins, managing executive customer relationships, owning financial planning and reporting, and leading distributed teams. The role also partners with Sales, improves service delivery processes, establishes performance metrics, and aligns managed services strategy with company objectives.

Leads Salesforce development and administration, managing a technical team and owning platform architecture, roadmap, security, integrations, DevOps, releases, and operational health. Partners with cross-functional GTM stakeholders to translate requirements into scalable solutions, oversees adjacent RevOps tools, manages AI-driven Salesforce capabilities, and serves as the senior technical escalation point.