Top Operations & Support Jobs in Charlotte, NC

Handles inbound and outbound customer communications to secure the return of rental equipment, resolve inquiries and complaints, update records, document interactions, and escalate unresolved issues. The role also supports client retention, converts customers to private pay when applicable, identifies root causes, recommends process improvements, and meets productivity and quality goals.

Leads Esko’s global Software Revenue Operations function, building distributed teams and optimizing the full revenue lifecycle. Responsibilities include forecasting, KPI reporting, territory and quota planning, CRM and revenue technology ownership, operating plans, compensation design, enablement, and executive-level commercial insights. The role partners across Sales, Marketing, Customer Success, Finance, HR, and Product to improve pipeline velocity, forecast accuracy, revenue efficiency, and go-to-market alignment.

Leads revenue operations across the GTM funnel by building Salesforce and AI-powered dashboards, KPI frameworks, forecasting processes, and reporting workflows. Partners with GTM leadership, Finance, Systems, Enablement, and developers to improve data quality, translate business needs into technical requirements, manage processes, support adoption, and deliver executive-ready insights. Oversees reporting across Salesforce, Gong, Salesloft, Highspot, and related platforms.

Processes retirement plan loan and distribution requests, prepares participant packages, verifies vesting, identifies defaults and RMDs, and communicates with participants, sponsors, advisors, vendors, and internal teams. Provides customer service, updates request status, performs data entry, interprets plan documents, maintains cybersecurity training, and pursues industry certifications. The role is fully remote with paid training and no retirement-industry experience required.

Provide technical support for Flashpoint Ignite to enterprise customers via ticketing, web meetings, and phone. Troubleshoot SAML, API, data, and desktop issues end-to-end, document resolutions, escalate complex defects to Engineering/Product, and contribute knowledge base content to improve customer experience.

Supports a Supervising Producer across production and post-production by managing task tracking, shoot logistics, client communications, approvals, deliverables, follow-ups, and workflow organization. The role coordinates calendars, travel, assets, releases, receipts, and meetings while proactively identifying risks and keeping projects moving. It requires executive support experience, familiarity with video production workflows, strong communication, emotional intelligence, AI fluency, and the ability to work independently during PST/MST hours.

Supports fundraising teams through prospect identification, segmentation, portfolio reviews, assignment recommendations, and workflow improvement. The role collaborates with fundraisers and analytics staff, analyzes donor activity and data, develops reports, improves processes and systems, and communicates recommendations to cross-functional stakeholders. It may also supervise staff or volunteers, manage recurring outreach processes, and travel occasionally.

Owns IT infrastructure, endpoint management, identity and access, security, compliance, vendor relationships, and employee support across corporate and clinical teams. The role designs scalable systems, resolves hardware and software issues, manages provisioning and deprovisioning, develops IT policies and documentation, supports HIPAA and SOC 2 compliance, and maintains disaster recovery and cybersecurity response practices. Periodic travel to regional offices is required.

Provides L2 production support for enterprise healthcare applications, including incident management, troubleshooting, root cause analysis, SQL-based data corrections, configuration management, and customer communication. Collaborates with development, infrastructure, DBA, and product teams to resolve complex issues, coordinate fixes, maintain SLAs, and improve support processes through automation, monitoring, and alerting.

Owns marketing operations, pipeline analysis, attribution, lead routing, HubSpot administration, and Salesforce alignment. Builds reporting and attribution models, manages funnel conversion and marketing automation, maintains data quality, and recommends improvements to pipeline generation. Partners with Marketing, Sales, SDR, and executive leadership to measure campaign performance, improve lead management, and support forecasting and GTM reviews.