Top Operations & Support Jobs in Charlotte, NC

Develops revenue opportunities for the Lottery business by building financial cases, defining success metrics, analyzing performance, and leading cross-functional initiatives through launch readiness. Partners with Lottery stakeholders and analytics teams to create strategic plans, evaluate investments, establish decision criteria, and communicate recommendations. Requires quantitative modeling, test design, data validation, stakeholder alignment, and project planning skills.

Develops strategy, performance frameworks, competitive intelligence, and scalable processes for the Loyalty & VIP Growth organization. Uses KPI analysis, market research, AI, and automation to inform decisions, improve workflows, and support strategic initiatives. Partners cross-functionally to translate data into recommendations, build AI-enabled tools, and enhance organizational performance.

Configure, maintain, and enhance Salesforce for VIP and Player Development teams. Gather stakeholder requirements, build scalable solutions, manage flows, reporting, dashboards, access, and data, troubleshoot user issues, validate data with SQL and Snowflake, collaborate on integrations and development, and test system enhancements to improve processes and adoption.

The Chief of Staff supports the Americas GM across sales, marketing, account management, service delivery, finance, and HR. Responsibilities include coordinating cross-functional initiatives, managing executive operating cadences, preparing communications and presentations, supporting sales forecasting and planning, driving partnerships and special projects, and providing analysis for strategic decisions. The role also supports organizational growth, talent development, budgeting, P&L oversight, customer retention, and achievement of revenue and profitability targets.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

The Revenue Operations Associate manages and improves revenue processes across Sales, Account Management, Support, Finance, Marketing, and partner operations. Responsibilities include administering Salesforce and Outreach, building automations, maintaining KPI dashboards, calculating commissions, analyzing costs and pipeline health, supporting forecasting and targets, improving data integrity, and conducting analysis on productivity, campaigns, churn, and retention.

Manage global operational risk programs including risk engineering, property loss prevention, and business resilience. Partner with stakeholders and vendors to drive governance, compliance, audits, remediation, data analysis, and program deployment to reduce loss and ensure business continuity across manufacturing and supply chain operations.

Manages complex member escalations, investigates root causes, resolves high-priority issues, and coordinates with internal teams and external partners. Serves as the refund-policy subject matter expert by reviewing exceptions, auditing cases, monitoring trends, and providing recommendations. Documents cases, identifies process improvements, shares insights, and supports consistent, empathetic member communications while prioritizing multiple issues under pressure.

Performs complex deposit and bank operations tasks, including exception reviews, reporting, wire processing, NSF and chargeback processing, fraud review, Fed corrections, and Reg E compliance. The role supports multiple banking departments, mitigates operational risk, maintains compliance with banking regulations, improves procedures, and ensures accurate, responsive service to clients and internal teams.

Supports Employee Benefits operations by coordinating carrier appointments and contracting, managing portal access, routing legal and signature documents, monitoring request queues, maintaining records, troubleshooting access issues, and communicating status across teams. The role requires persistent follow-through, accurate documentation, proactive escalation, and collaboration with Account Management, Sales, Legal, Accounting, IT, and HR. It also supports onboarding, book rolls, internal updates, and special projects.

Administers and supports client desktop, server, network, virtualization, Microsoft 365, and cloud environments. Resolves escalated technical issues, manages infrastructure platforms, troubleshoots security and connectivity problems, supports backup and disaster recovery, and mentors Systems Technicians. The role also contributes to documentation, SOPs, process improvements, AI-enabled productivity initiatives, and exceptional customer service across remote, onsite, and field environments.

Build and lead Koyfin’s Revenue Operations function from scratch. Own HubSpot administration, integrations, data quality, enrichment, funnel definitions, lead scoring, dashboards, forecasting, test validation, and outbound messaging. Partner closely with AEs, SDRs, and sales leadership to improve sales motions, validate experiments, optimize messaging performance, and establish scalable processes and reporting infrastructure.